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Bill Bruen

Kyle helped us out with our Insurance needs. He stayed late found us the best coverages along with the best rate. They saved us 207 a month...that's over 2400 dollars a year...with better coverage. Thank you Kyle. - 5/05/2022
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Angie Jurrus

Most amazing customer service. Our agent Lindsey went above and beyond to make sure we were well taken care of - 7/08/2023
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Anthony Foster

I have been with Roger Smith since 2006 and have always been treated very well they are always helpful and easy to talk to! Always get great service from them. - 9/17/2018
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Venessa Runion

Very friendly staff and great rates - 11/22/2019
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Doug Bouillon

I was impressed that they periodically review their customers current policies and share savings opportunities. I never had that before. - 5/02/2017
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Nikki Harvey

Thanks for helping me today, Karen! Your explanation of my car insurance policy and willingness to help find a deal was very appreciated. - 9/13/2018
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Danielle Molineaux

Always very helpful and can answer all of our questions If busy they call right back as soon as possible - 9/08/2020
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Henry Matthews

Lindsey Griffin is a rockstar!! I was recommended to check out Roger Smith Insurance Agency by a friend of mine, and I am so happy that I did! Not only did she provide me with an auto and renter’s insurance quote within minutes, but the quotes included the exact specifications I asked for. I proceeded with an auto and renter’s insurance policy with Grange Insurance that I am very happy with! The best part about all of this, she did this for me in just 2 DAYS, and right before the holidays!! Lindsey, thank you so much for your help!! If anyone is looking into Roger Smith Insurance Agency, I highly recommend working with Lindsey! Not only was she super helpful and informative, but super kind!! Thanks again for everything!!! - 1/08/2023
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Barb Kin

I can actually talk to a person in person not just a voice on the phone. - 2/17/2019
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Jeff Meggitt

Very good service. Very friendly and helpful. Explained everything thouraly. All done over the phone with no contact. It took very little time. Also saved lots of money. Very satisfied. - 5/11/2021
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Jeff Wright

Always provide great support when we have questions of concerns regarding our policy. Also, found us the best possible rates for our home and auto. - 5/23/2023
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Allison Stevens

This is my first plan as I recently switched off of my parent's insurance. The staff at Roger Smith insurance made it an easy transition and were very informative and helpful every step of the way! - 9/17/2017
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Victoria Gamba

Thank you for going all the way to review our insurance and Medicare needs. Excellent work and glad you are using an up-to-date software to price compare. - 11/19/2019
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Ed Lamb

Great customer service. Meet all your needs,. - 5/21/2020
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Nicki Smith

Great people, great service - 8/09/2019
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Michelle Clinger

Very helpful and polite workers! Easy to talk to and just all around great customer service! - 9/17/2016
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Sarah Babione

Karen has been of great assistance to my family and I whether we have questions or concerns, she's there to help! Kyle's entire staff is very knowledgable and resourceful! - 9/17/2018
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Debra Bean

switched and saved $$$$. To the tune of $500 per year. - 10/23/2018
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Beverly Hemmerlylake

Karen Brose. ALWAYS ALWAYS ALWAYS goes above and beyond to serve us. I cannot say enough good about her. She is helpful, courteous, friendly and always does her best to meet my need and answer my questions. Roger Smith insurance second to none because of people like Karen. Thank you so much. - 7/08/2023
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Simone Lang

Always ready and helpful! - 10/17/2019
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Doris Jackson

They are fair - 5/11/2021
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Melissa Boes

Thanks to Karen, we were able to save a lot of money. It was a wonderful experience. - 5/17/2019
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Travis Ardner

I’ve been in here twice for insurance for different things and they have treated me well and showed me everything with the policies! I even got a $5 gift card to Tim Horton’s! �� - 4/03/2018
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Rick Dannemiller

Awesome in every way! - 8/08/2023
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Alisha Goshe

Roger Smith Insurance cut both our home and auto insurance rates in half, and increased our coverage at the same time. We are so glad we made the switch! Kyle is personable and made shopping for insurance very easy! - 9/17/2016
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Cody Pachlhofer

Have had nothing but great experiences with Roger Smith! They help build a customer relationship unlike some companies and they help you find what's best for you. - 9/17/2018
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Katie Watson

The staff at Roger Smith is wonderful, prompt and very helpful! Kyle spent an hour with me on the phone to get life insurance and followed up regularly. When we do have to make a claim it's always handled thoroughly and promptly! Would get our insurance anywhere else! - 2/19/2021
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Kelly B.

Roger Smith Insurance Agency staff is very personable with their clients, we felt they took the time to create our insurance policies with our individual needs in mind. We also appreciate the informative emails. - 5/11/2017
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Nicki Reis

Kyle Smith is great to work with. He is very patient and is willing to go the extra mile for you! Great Job! - 8/17/2019
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Andrew Depinet

Awesome insurance agency! They have not only helped me get great insurance but my family as well. They have always been there when we needed them! - 5/11/2021
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Richard McDole

We have all our insurance through Roger friendly people - 6/11/2021
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Joe Distel

I can't say enough about Roger Smith insurance. They care for you like family! The whole team genuinely cares. Thank you for the honest advice you have given me, and I will be a loyal customer for life! Roger Smith insurance A++ - 9/17/2016
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Barb Harber

You were a person and not a voice on a phone! You were very patient and kind answering our many questions! - 9/08/2022
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Tim Musgrave

I appreciate the effort and time Roger Smith personnel give whenever I am shopping rates or looking to switch things around. I feel informed and confident I am good hands here! - 12/11/2021
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tiffintyler .

Kyle and his team at Roger Smith have always been great at any time of need. Always polite and respectful and are the absolute best at getting you the best insurance for any of your needs!! - 9/17/2018
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cindy crispen

Lindsey at Roger Smith Insurance in Tiffin, Oh had just rewrote our 2 autos/boat/home/rental property and saved us over $1500/yr. It was very easy and she had taken care of our cancellations and sending new policies to our lenders. I would definitely recommend Lindsey Griffin to all my friends/family and associates with my line of business. Thank You Lindsey!! 5 Stars all the way :) - 12/10/2019
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Mary Cook

Very, very helpful staff. Explains things very clearly. Very friendly. - 9/17/2018
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Kelly Brickner

Roger Smith Insurance Agency staff is very personable with their clients, we felt they took the time to create our insurance policies with our individual needs in mind. We also appreciate the informative emails. - 9/17/2017
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Kammie George

Very responsive and helpful! - 8/18/2023
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Carol Jurrus

Lindsey is our go to agent. She has always saved us alot of money on our coverage!
Very polite and professional. - 8/28/2018
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Kathy Bradford

The service we received was excellent. Kyle didn't rush us but took all the time we needed to understand our options. No pressure. We liked that.
Thanks - 3/03/2020
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Pam G

I recommend Roger Smith insurance as they are family oriented and care about their customers with great value and lowest price in Tiffin. Thank you for the great service :) Pam Gaskins - 5/11/2021
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Trish Channels

Being that I can be a terribly flaky client, the Roger Smith staff - no matter whom I get on the phone - goes far beyond the norm to accommodate and fix my errors. Specifically Betty, she is phenomenal. I am sure she might cringe at times seeing my emails, but that woman works hard to always make us happy and to ultimately save my family money. We have absolutely no intention of ever switching companies. Your customer service is stellar! - 11/14/2017
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Jerry Steinmetz

The way they respond to there clients concerns,with fast service. - 4/06/2021
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Judi Travis

Lindsey our Roger Smith agent is readily available to answer questions, quote , or change policy for me at any time. Very friendly ! I'm very happy to refer to others because of the personalized service we have received. Thank you! - 9/17/2018
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Sarah Burkholder-Porter

We have been satisfied with the service we have received and everyone in the office is very friendly and helpful. I would definitely recommend you to anyone looking to compare policies and try to save money. - 9/26/2016
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Misty Conkright

I love that you guys take care of me in a friendly, prompt manner. You really make getting and keeping insurance easy. You are always there to answer any questions or concerns I have and ensure my needs are met. - 10/11/2021
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Jackie Therriault

They are willing to take the time to find the best for you and willing to take the time to answer your questionns - 4/08/2019
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Brandon Nye

Lindsay Griffin is AMAZING!!! Best in the area!! Definitely recommend her with any insurance needs!! - 6/08/2023
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Ashlee Phillips

Betty helped me out this morning and was extremely polite and super helpful. Very pleasant to work with, thank you!! - 9/17/2018
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Sarah Wonderly

We are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has already helped us put more money in our pockets. Working with Roger Smith has been a breeze and our agent, Lindsey, was so helpful through the whole process. Thank you!!! - 9/17/2018
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Autumn Knisely

Lindsey is always willing to look around for the best rates and discounts and is there to answer any questions I may have. She's saved me a lot of money over the past couple of years! - 10/17/2019
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Christine Castillo

Always nice customer service when I call them for our mom. - 5/11/2020
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Chris Magill

When we added our youngest son our insurance almost quadrupled with our current insurance provider who we were loyal to for several years. When I arrived at Roger Smith insurance I expected more of the same but instead got first class treatment. Lindsey took the time to explain the coverages, how they lacked with my current plan and then quoted me a price that was unbelievable to me and my wife! And even after signing with them received several emails thanking us for our business and supplying us with multiple numbers in the event we have any questions or needs. Great place to do business with to say the least! - 9/17/2018
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Lori McLaughlin

Most thorough company I've ever dealt with. Quick, caring and literally saved us thousands of dollars! Customers for life. We've been with our other company for over 20 years and I wish we would've switched 20 years ago. - 5/11/2021
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erika distel

Very helpful and can answer any questions we had. Fast and reliable. - 9/17/2016
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Adam Fellers

I came in to this place having doubts. But I was helped by Lindsey and she was beyond helpful. First off my mood hasn’t been the greatest as of lately, but she was able to put a smile on my face within seconds. She later walked me through a very easy quoting process. Which went very smooth and successfully as I am now insured through Progressive! I can’t thank Lindsey and Roger Smith Insurance Agency enough. This has been the best experience of my year so far! - 7/08/2023
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Ruth Ellen Callihan

Lindsey was professional and proficient, knowledgable and kind. - 2/23/2017
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Joya Ann

Very helpful. Gets the best rates for your insuance needs. - 9/10/2019
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EJHarmon .

Lindsay and the others went out of their way to get us the best rate. Highly recommended!!! - 9/17/2017
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Sandra Gannon’s

They are always timely with a response to get claims moving or to provide answers to questions. Great team! - 8/08/2023
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Sharon Elchert

Lindsey was very quick in her response to my questions. I appreciated not having to wait days upon days for resolution to my issue. Highly recommend this insurance agency! - 4/01/2021
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Christopher Dannemiller

We walked in to get quotes and and walked out with a new plan. Prices were better than we expected. Thanks - 9/17/2018
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Tammy Campton

I am totally impressed by this agency. I needed homeowners and auto and talked to allot of agencies. But Roger Smith Insurance was on it and had me insured in no time at all. It was really nice to with with someone who really put forth the effort to help you. Thank you guys so much. - 9/02/2023
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Trisha Meier

I really appreciate the personalized experience. I'm still figuring things out as far as insurance and such, and the whole team there has been very helpful... especially when I screw up. Which I appreciate. - 9/17/2017
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heather oesch

This company has always been great to work with. Every time I email Lindsay she responds to me within minutes. Great customer service! - 2/17/2019
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Patrick Huffman

Roger Smith Insurance saved me enough on auto insurance to cover my individual health insurance premium. Not only that, they did so at nearly four time the coverage than my previous Allstate agent.
Unbelievable feeling knowing that they are working in MY best interest and they've likely gained a lifetime customer.
I simply can't thank them enough for the piece of mind that they've provided. - 10/15/2020
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Ann Zablocki Huth-Fretz

Worked with Karen Brose this morning on a new build and she had everything within a few hours! Easy to work with. ? - 4/14/2020
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tiffintyler

Kyle and his team at Roger Smith have always been great at any time of need. Always polite and respectful and are the absolute best at getting you the best insurance for any of your needs!! - 12/17/2017
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Sarah Wonderly

We are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has already helped us put more money in our pockets. Working with Roger Smith has been a breeze and our agent, Lindsey, was so helpful through the whole process.

Thank you!!! - 7/13/2018
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marcia Burlile

We appreciated the time spent with us, the professionalism, and the answers to our questions that made the decision-making process easy. - 1/11/2022
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Brandon Glick

Easy to work with! I lowered my premium and improved my coverage! - 9/17/2018
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Monica Renee Scharp

Ive been a customer of Roger Smith Agency for many years. They were able to insure my home at an affordable price with many coverages when others couldn’t. The customer service that Kyle and his entire team provides is also top notch. They are courteous and knowledgeable which is exactly what an agency should be. In addition, I recently suffered a water loss to my home. The claim was settled fairly and promptly and I had my money in no time. Thank you Roger Smith Agency. I’ll be a customer for life! - 7/08/2023
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julie metcalfe

They have all your insurance needs - 8/18/2023
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Diana M

Karen was personable as well as professional, she answered all of my questions and I felt comfortable in my choice to switch from my former insurance to the policy she recommended. - 6/08/2023
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Tyler Matthew Brown

Always taken care of anything we need and more! Always able to get us in for appointments quickly and wonderful staff! Kyle is great! - 8/29/2018
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Derrick Rhodes

It’s like cheers when you walk into the office... everyone knows your name. Always willing to help when it is needed. Community oriented. Prices are always great. - 9/17/2018
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Jack Noller

I have been with Roger Smith Insurance Agency for over 20 years and never once have they failed me. I have everything insured through this agency and highly recommend them. They won't let you down. - 8/18/2023
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Melissa Arnold

We always have a great experience! Would definitely recommend doing business here. - 1/03/2020
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Linda Hoerig

Kyle helped me find the health care insurance that I was looking for. He answered every question I had and explained things I didn't understand. I appreciate the time he took with me. - 11/03/2016
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Marcus Conti

Lindsey found us the best auto and home policy that fit our needs for the best price.Lindsey was able to save us about $800 from my previous agent with better coverage. She was also able to find a policy that included roadside assistance which my previous auto coverage policy did not offer. Lindsey was very professional and friendly. - 8/17/2019
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EJHarmon

Lindsay and the others went out of their way to get us the best rate. Highly recommended!!! - 12/17/2017
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Maria Anderson

You made the process incredibly easy and fast. You got back to us right away when we called for information. We have already recommended you to a couple of people because we were so impressed with the service and the savings!Thank you! - 9/17/2017
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Amy Martinez

We recently had some issues with a wind storm , damage to our roof and vehicles , they made the whole process painless and got things with both insurances to get things taken care of . The staff was so nice and answered all my uestions and explained things to me so I knew how things would take place. I would highly recommend them for all your insurance needs !! - 3/10/2017
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Nichole Reis

great people to work with. - 8/01/2019
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Michelle Kiser Clinger

Very helpful and polite workers! Easy to talk to and just all around great customer service! - 9/27/2016
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Dawn Needles

Roger Smith Insurance Agency is always professional and responds quickly when an accident happens or even if it's just a phone call for information. I am extremely happy with this agency and with Kyle Smith as my agent. - 5/11/2021
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Kelly Jurrus

Lindsey is very knowledgeable and always gets the best rates for me! A+++ - 6/07/2023
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Cheri Breidenbach

We are real estate investors. Whenever the status of a property changes or we purchase another, all we have to do is call Roger Smith Insurance. We tell Lindsey what's going on & she makes suggestions on what our options are. It's nice to make one call & within a few minutes we have the answers we need. - 7/08/2023
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Melonie Rapp

I do not contact the office that often but when I do the staff is instantly available. Karen is my "go to" agent. She always makes time for my questions . Also, she will contact me when she sees rates increasing and provides options for a lesser rate if possible. - 10/01/2016
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Uni Bryant

Roger Smith Insurance Agency is top notch! Lindsey always takes care of my insurance needs and advises me. I recently had wind damage to my roof and it caused interior damage. A claims adjuster was to my house within hours of it being reported to Roger Smith Insurance. Customer service is a huge deal to me and they have gotten it right! Go do business with them! - 4/20/2022
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Just Stop

Lindsey was so quick and efficient. She knew that it wasn't an ideal situation but she kept it aboveboard and helped me get everything taken care if. THANK YOU - 6/08/2023
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Katina Brown

Kyle was very thorough with the teaching aspect of our insurance and Saved us money!! - 3/17/2015
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Jennifer Giesey

Great customer experience. Agent provided great coverage options at an affordable price. Very responsive and knowledgeable. - 6/08/2023
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Devin Frank

Barb listened to my concerns and found me the right insurance package for my new home. I really appreciated her timely communication and working with all parties throughout the home buying process. - 12/17/2018
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melissa m

I really appreciate how fast Kyle got back to me when I inquired about a home insurance quote. He was very friendly and professional. I also appreciate how he was able to bundle my home and auto insurance - 12/03/2019
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Michael Wittman

We appreciate the personal service we received to find the best plans to fit our requirements. Reviewing all our insurance plans and then making suggestions to update and increase coverage in an affordable way helped us move forward with greater peace of mind. - 1/15/2021
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Autumn Fields

Had a very smooth transaction with Lindsey Griffin. I needed a quote on my home owners insurance and auto and she was able to get me a great rate with a reliable insurer. Very easy to talk to and very knowledgeable about the products and coverage being offered. I highly recommend Roger Smith Insurance. Be sure to ask for Lindsey! Thanks again! - 6/08/2023
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Tony Gase

Easy to work with and lowered my bill without losing any coverage. - 8/17/2017
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Amanda Himebaugh

Roger Smith Insurance Agency has been excellent with my family for years. They are always there and help make the whole process so much easier. I can walk right into the office any day and take care of everything locally! - 5/11/2021
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