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Jerry Steinmetz

The way they respond to there clients concerns,with fast service. - 4/06/2021
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melissa m

I really appreciate how fast Kyle got back to me when I inquired about a home insurance quote. He was very friendly and professional. I also appreciate how he was able to bundle my home and auto insurance - 12/03/2019
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Katina Brown

Kyle was very thorough with the teaching aspect of our insurance and Saved us money!! - 3/17/2015
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Chris Magill

When we added our youngest son our insurance almost quadrupled with our current insurance provider who we were loyal to for several years. When I arrived at Roger Smith insurance I expected more of the same but instead got first class treatment. Lindsey took the time to explain the coverages, how they lacked with my current plan and then quoted me a price that was unbelievable to me and my wife! And even after signing with them received several emails thanking us for our business and supplying us with multiple numbers in the event we have any questions or needs. Great place to do business with to say the least! - 9/17/2018
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Allison Stevens

This is my first plan as I recently switched off of my parent's insurance. The staff at Roger Smith insurance made it an easy transition and were very informative and helpful every step of the way! - 9/17/2017
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Debra Bean

switched and saved $$$$. To the tune of $500 per year. - 10/23/2018
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Pam G

I recommend Roger Smith insurance as they are family oriented and care about their customers with great value and lowest price in Tiffin. Thank you for the great service :) Pam Gaskins - 5/11/2021
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Beverly Ann Hemmerly

Always friendly and courteous staff. Prompt responses when I call them. Karen Brose goes above and beyond. - 12/27/2018
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Brian Harrold

Great place - 3/11/2022
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Nikki Harvey

Thanks for helping me today, Karen! Your explanation of my car insurance policy and willingness to help find a deal was very appreciated. - 9/13/2018
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Derrick Rhodes

It’s like cheers when you walk into the office... everyone knows your name. Always willing to help when it is needed. Community oriented. Prices are always great. - 9/17/2018
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Amanda Himebaugh

Roger Smith Insurance Agency has been excellent with my family for years. They are always there and help make the whole process so much easier. I can walk right into the office any day and take care of everything locally! - 5/11/2021
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Alisha Goshe

Roger Smith Insurance cut both our home and auto insurance rates in half, and increased our coverage at the same time. We are so glad we made the switch! Kyle is personable and made shopping for insurance very easy! - 9/17/2016
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Tammy Campton

I am totally impressed by this agency. I needed homeowners and auto and talked to allot of agencies. But Roger Smith Insurance was on it and had me insured in no time at all. It was really nice to with with someone who really put forth the effort to help you. Thank you guys so much. - 9/02/2023
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Ann Zablocki Huth-Fretz

Worked with Karen Brose this morning on a new build and she had everything within a few hours! Easy to work with. ? - 4/14/2020
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heather oesch

This company has always been great to work with. Every time I email Lindsay she responds to me within minutes. Great customer service! - 2/17/2019
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chad dewald

Very easy to talk to and work with the staff. Got what I needed done and in a timely manner, for a great value - 9/17/2016
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Maria Anderson

You made the process incredibly easy and fast. You got back to us right away when we called for information. We have already recommended you to a couple of people because we were so impressed with the service and the savings!Thank you! - 9/17/2017
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Jeff Meggitt

Very good service. Very friendly and helpful. Explained everything thouraly. All done over the phone with no contact. It took very little time. Also saved lots of money. Very satisfied. - 5/11/2021
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Tyler Matthew Brown

Always taken care of anything we need and more! Always able to get us in for appointments quickly and wonderful staff! Kyle is great! - 8/29/2018
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Danielle Molineaux

Always very helpful and can answer all of our questionsIf busy they call right back as soon as possible - 5/11/2020
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Marcus Conti

Lindsey found us the best auto and home policy that fit our needs for the best price.Lindsey was able to save us about $800 from my previous agent with better coverage. She was also able to find a policy that included roadside assistance which my previous auto coverage policy did not offer. Lindsey was very professional and friendly. - 8/17/2019
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Jennifer Giesey

Great customer experience. Agent provided great coverage options at an affordable price. Very responsive and knowledgeable. - 6/08/2023
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Katie Ward

Very responsive and easy to work with. - 7/08/2023
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Hann Myers

Lindsey is the best! Great rate, quick service and very knowledgeable! - 5/11/2021
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Monica Renee Scharp

Ive been a customer of Roger Smith Agency for many years. They were able to insure my home at an affordable price with many coverages when others couldn’t. The customer service that Kyle and his entire team provides is also top notch. They are courteous and knowledgeable which is exactly what an agency should be. In addition, I recently suffered a water loss to my home. The claim was settled fairly and promptly and I had my money in no time. Thank you Roger Smith Agency. I’ll be a customer for life! - 7/08/2023
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Henry Matthews

Lindsey Griffin is a rockstar!! I was recommended to check out Roger Smith Insurance Agency by a friend of mine, and I am so happy that I did! Not only did she provide me with an auto and renter’s insurance quote within minutes, but the quotes included the exact specifications I asked for. I proceeded with an auto and renter’s insurance policy with Grange Insurance that I am very happy with! The best part about all of this, she did this for me in just 2 DAYS, and right before the holidays!! Lindsey, thank you so much for your help!! If anyone is looking into Roger Smith Insurance Agency, I highly recommend working with Lindsey! Not only was she super helpful and informative, but super kind!! Thanks again for everything!!! - 1/08/2023
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Adam Fellers

I came in to this place having doubts. But I was helped by Lindsey and she was beyond helpful. First off my mood hasn’t been the greatest as of lately, but she was able to put a smile on my face within seconds. She later walked me through a very easy quoting process. Which went very smooth and successfully as I am now insured through Progressive! I can’t thank Lindsey and Roger Smith Insurance Agency enough. This has been the best experience of my year so far! - 7/08/2023
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Trish Channels

Being that I can be a terribly flaky client, the Roger Smith staff - no matter whom I get on the phone - goes far beyond the norm to accommodate and fix my errors. Specifically Betty, she is phenomenal. I am sure she might cringe at times seeing my emails, but that woman works hard to always make us happy and to ultimately save my family money. We have absolutely no intention of ever switching companies. Your customer service is stellar! - 11/14/2017
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EJHarmon

Lindsay and the others went out of their way to get us the best rate. Highly recommended!!! - 12/17/2017
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Dawn Needles

Roger Smith Insurance Agency is always professional and responds quickly when an accident happens or even if it's just a phone call for information. I am extremely happy with this agency and with Kyle Smith as my agent. - 5/11/2021
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Nancy Hurley

Whenever we had a question about our policies Kyle or his staff have always gotten back to us quickly with an answer. The staff is helpful and courteous. - 9/17/2016
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Kathy Bradford

The service we received was excellent. Kyle didn't rush us but took all the time we needed to understand our options. No pressure. We liked that.
Thanks - 3/03/2020
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Doris Jackson

They are fair - 5/11/2021
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Travis Ardner

I’ve been in here twice for insurance for different things and they have treated me well and showed me everything with the policies! I even got a $5 gift card to Tim Horton’s! �� - 4/03/2018
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Melissa Boes

Thanks to Karen, we were able to save a lot of money. It was a wonderful experience. - 5/17/2019
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Simone Lang

Always ready and helpful! - 10/17/2019
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Katie Watson

The staff at Roger Smith is wonderful, prompt and very helpful! Kyle spent an hour with me on the phone to get life insurance and followed up regularly. When we do have to make a claim it's always handled thoroughly and promptly! Would get our insurance anywhere else! - 2/19/2021
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Charita Hartman

Very prompt and friendly service :) - 4/17/2019
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Kelly Jurrus

Lindsey is very knowledgeable and always gets the best rates for me! A+++ - 6/07/2023
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Michelle Kiser Clinger

Very helpful and polite workers! Easy to talk to and just all around great customer service! - 9/27/2016
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Jackie Therriault

They are willing to take the time to find the best for you and willing to take the time to answer your questionns - 4/08/2019
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Lori McLaughlin

Most thorough company I've ever dealt with. Quick, caring and literally saved us thousands of dollars! Customers for life. We've been with our other company for over 20 years and I wish we would've switched 20 years ago. - 5/11/2021
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Autumn Knisely

Lindsey is always willing to look around for the best rates and discounts and is there to answer any questions I may have. She's saved me a lot of money over the past couple of years! - 10/17/2019
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Joya Ann

Very helpful. Gets the best rates for your insuance needs. - 9/10/2019
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Joe Marovich

Friendly service and good people. - 11/26/2019
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Autumn Fields

Had a very smooth transaction with Lindsey Griffin. I needed a quote on my home owners insurance and auto and she was able to get me a great rate with a reliable insurer. Very easy to talk to and very knowledgeable about the products and coverage being offered. I highly recommend Roger Smith Insurance. Be sure to ask for Lindsey! Thanks again! - 6/08/2023
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Bill Bruen

Kyle helped us out with our Insurance needs. He stayed late found us the best coverages along with the best rate. They saved us 207 a month...that's over 2400 dollars a year...with better coverage. Thank you Kyle. - 5/05/2022
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Melissa Arnold

We always have a great experience! Would definitely recommend doing business here. - 1/03/2020
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Greg Ranker

They are very knowledgeable and give great customer Service - 2/15/2019
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Cheri Breidenbach

We are real estate investors. Whenever the status of a property changes or we purchase another, all we have to do is call Roger Smith Insurance. We tell Lindsey what's going on & she makes suggestions on what our options are. It's nice to make one call & within a few minutes we have the answers we need. - 7/08/2023
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Linda Hoerig

Kyle helped me find the health care insurance that I was looking for. He answered every question I had and explained things I didn't understand. I appreciate the time he took with me. - 11/03/2016
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Joyce Brown

Kyle has really helped us find the best investments to help us. And he helped me to begin my retirement. - 7/17/2019
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Barb Harber

You were a person and not a voice on a phone! You were very patient and kind answering our many questions! - 9/08/2022
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Rick Dannemiller

Awesome in every way! - 8/08/2023
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Richard McDole

We have all our insurance through Roger friendly people - 6/11/2021
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Jeff Wright

Always provide great support when we have questions of concerns regarding our policy. Also, found us the best possible rates for our home and auto. - 5/23/2023
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Melonie Rapp

I do not contact the office that often but when I do the staff is instantly available. Karen is my "go to" agent. She always makes time for my questions . Also, she will contact me when she sees rates increasing and provides options for a lesser rate if possible. - 10/01/2016
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Kari Bottoms

I love that when I contacted with a question on our renewal that I heard back quickly and they promptly re-ran our policy. It resulted in a large savings for the year. I love that through Roger Smith we are paying some of our lowest premiums, while having some of the best coverage on our home and auto. I love as well the personal touch of Lindsey calling me with the updated information, even though I had initiated my contact through email. I continue to be impressed with the customer service at Roger Smith. Having worked in customer service myself for many years, it is something I highly value and love when I find good customer service. It is a standard I always strived to achieve and provided, so it is nice to find it in return. - 5/11/2021
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Kammie George

Very responsive and helpful! - 8/18/2023
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Kelly Moore

They are very knowledgeable and personable. - 9/17/2018
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Danielle Molineaux

Always very helpful and can answer all of our questions If busy they call right back as soon as possible - 9/08/2020
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Diana M

Karen was personable as well as professional, she answered all of my questions and I felt comfortable in my choice to switch from my former insurance to the policy she recommended. - 6/08/2023
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Andrew Depinet

Awesome insurance agency! They have not only helped me get great insurance but my family as well. They have always been there when we needed them! - 5/11/2021
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Christopher Dannemiller

We walked in to get quotes and and walked out with a new plan. Prices were better than we expected. Thanks - 9/17/2018
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Just Stop

Lindsey was so quick and efficient. She knew that it wasn't an ideal situation but she kept it aboveboard and helped me get everything taken care if. THANK YOU - 6/08/2023
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Sharon Elchert

Lindsey was very quick in her response to my questions. I appreciated not having to wait days upon days for resolution to my issue. Highly recommend this insurance agency! - 4/01/2021
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marcia Burlile

We appreciated the time spent with us, the professionalism, and the answers to our questions that made the decision-making process easy. - 1/11/2022
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Sarah Wonderly

We are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has already helped us put more money in our pockets. Working with Roger Smith has been a breeze and our agent, Lindsey, was so helpful through the whole process. Thank you!!! - 9/17/2018
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Jack Noller

I have been with Roger Smith Insurance Agency for over 20 years and never once have they failed me. I have everything insured through this agency and highly recommend them. They won't let you down. - 8/18/2023
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Patrick Huffman

Roger Smith Insurance saved me enough on auto insurance to cover my individual health insurance premium. Not only that, they did so at nearly four time the coverage than my previous Allstate agent.
Unbelievable feeling knowing that they are working in MY best interest and they've likely gained a lifetime customer.
I simply can't thank them enough for the piece of mind that they've provided. - 10/15/2020
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Barb Kin

I can actually talk to a person in person not just a voice on the phone. - 2/17/2019
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Amy Martinez

We recently had some issues with a wind storm , damage to our roof and vehicles , they made the whole process painless and got things with both insurances to get things taken care of . The staff was so nice and answered all my uestions and explained things to me so I knew how things would take place. I would highly recommend them for all your insurance needs !! - 3/10/2017
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Michael Wittman

We appreciate the personal service we received to find the best plans to fit our requirements. Reviewing all our insurance plans and then making suggestions to update and increase coverage in an affordable way helped us move forward with greater peace of mind. - 1/15/2021
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cindy crispen

Lindsey at Roger Smith Insurance in Tiffin, Oh had just rewrote our 2 autos/boat/home/rental property and saved us over $1500/yr. It was very easy and she had taken care of our cancellations and sending new policies to our lenders. I would definitely recommend Lindsey Griffin to all my friends/family and associates with my line of business. Thank You Lindsey!! 5 Stars all the way :) - 12/10/2019
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Brandon Glick

Easy to work with! I lowered my premium and improved my coverage! - 9/17/2018
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Angie Jurrus

Most amazing customer service. Our agent Lindsey went above and beyond to make sure we were well taken care of - 7/08/2023
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Autumn Fields

Lindsey is always willing to look around for the best rates and discounts and is there to answer any questions I may have. She's saved me a lot of money over the past couple of years! - 5/11/2020
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Beverly Hemmerlylake

Karen Brose. ALWAYS ALWAYS ALWAYS goes above and beyond to serve us. I cannot say enough good about her. She is helpful, courteous, friendly and always does her best to meet my need and answer my questions. Roger Smith insurance second to none because of people like Karen. Thank you so much. - 7/08/2023
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Mark Tooley

Roger Smith insurance always is looking out for the customers best interest, offers options and recommendations but always respects the customers opinions and decisions. - 9/17/2018
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Sandra Gannon’s

They are always timely with a response to get claims moving or to provide answers to questions. Great team! - 8/08/2023
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julie metcalfe

They have all your insurance needs - 8/18/2023
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Cody Pachlhofer

Have had nothing but great experiences with Roger Smith! They help build a customer relationship unlike some companies and they help you find what's best for you. - 9/17/2018
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Kelly B.

Roger Smith Insurance Agency staff is very personable with their clients, we felt they took the time to create our insurance policies with our individual needs in mind. We also appreciate the informative emails. - 5/11/2017
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Carol Jurrus

Lindsey is our go to agent. She has always saved us alot of money on our coverage!
Very polite and professional. - 8/28/2018
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Christine Castillo

Always nice customer service when I call them for our mom. - 5/11/2020
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Tony Gase

Easy to work with and lowered my bill without losing any coverage. - 8/17/2017
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Bre Pingle

Lindsay goes above and beyond for me! She is very responsive and has always been quick to help me with whatever it is I have needed from her. She’s awesome to work with! I recommend this agency all the time! - 8/08/2023
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Kari Bottoms

We recently moved to Tiffin and in the process of purchasing a home needed a home insurance quote quick. I completed an inquiry online one night and early the next morning I was messaged by Lindsey following up on my quote. I also received several messages from Kyle Smith and have had many pleasant interactions with both. The quotes I received had lower premiums for more coverage than we have had with previous companies. The customer service is amazing they really seem to care, which I love in a day and time when that often seems so rare. - 7/17/2019
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Nichole Reis

great people to work with. - 8/01/2019
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Venessa Runion

Very friendly staff and great rates - 11/22/2019
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Joe Distel

I can't say enough about Roger Smith insurance. They care for you like family! The whole team genuinely cares. Thank you for the honest advice you have given me, and I will be a loyal customer for life! Roger Smith insurance A++ - 9/17/2016
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Ashlee Phillips

Betty helped me out this morning and was extremely polite and super helpful. Very pleasant to work with, thank you!! - 9/17/2018
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Doug Bouillon

I was impressed that they periodically review their customers current policies and share savings opportunities. I never had that before. - 5/02/2017
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Tim Musgrave

I appreciate the effort and time Roger Smith personnel give whenever I am shopping rates or looking to switch things around. I feel informed and confident I am good hands here! - 12/11/2021
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Mary Cook

Very, very helpful staff. Explains things very clearly. Very friendly. - 9/17/2018
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Victoria Gamba

Thank you for going all the way to review our insurance and Medicare needs. Excellent work and glad you are using an up-to-date software to price compare. - 11/19/2019
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Nicki Smith

Great people, great service - 8/09/2019
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Anthony Foster

I have been with Roger Smith since 2006 and have always been treated very well they are always helpful and easy to talk to! Always get great service from them. - 9/17/2018
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Brandon Nye

Lindsay Griffin is AMAZING!!! Best in the area!! Definitely recommend her with any insurance needs!! - 6/08/2023
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