I love that you guys take care of me in a friendly, prompt manner. You really make getting and keeping insurance easy. You are always there to answer any questions or concerns I have and ensure my needs are met. - 10/11/2021
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Danielle Molineaux
Always very helpful and can answer all of our questions If busy they call right back as soon as possible - 9/08/2020
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julie metcalfe
They have all your insurance needs - 8/18/2023
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Nancy Hurley
Whenever we had a question about our policies Kyle or his staff have always gotten back to us quickly with an answer. The staff is helpful and courteous. - 9/17/2016
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Carol Jurrus
Lindsey is our go to agent. She has always saved us alot of money on our coverage!
Very polite and professional. - 8/28/2018
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Ashlee Phillips
Betty helped me out this morning and was extremely polite and super helpful. Very pleasant to work with, thank you!! - 9/17/2018
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Cody Pachlhofer
Have had nothing but great experiences with Roger Smith! They help build a customer relationship unlike some companies and they help you find what's best for you. - 9/17/2018
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Monica Renee Scharp
Ive been a customer of Roger Smith Agency for many years. They were able to insure my home at an affordable price with many coverages when others couldn’t. The customer service that Kyle and his entire team provides is also top notch. They are courteous and knowledgeable which is exactly what an agency should be. In addition, I recently suffered a water loss to my home. The claim was settled fairly and promptly and I had my money in no time. Thank you Roger Smith Agency. I’ll be a customer for life! - 7/08/2023
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Brian Harrold
Great place - 3/11/2022
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Katie Ward
Very responsive and easy to work with. - 7/08/2023
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Debra Bean
switched and saved $$$$. To the tune of $500 per year. - 10/23/2018
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Diana M
Karen was personable as well as professional, she answered all of my questions and I felt comfortable in my choice to switch from my former insurance to the policy she recommended. - 6/08/2023
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tiffintyler .
Kyle and his team at Roger Smith have always been great at any time of need. Always polite and respectful and are the absolute best at getting you the best insurance for any of your needs!! - 9/17/2018
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Joyce Brown
Kyle has really helped us find the best investments to help us. And he helped me to begin my retirement. - 7/17/2019
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Richard McDole
We have all our insurance through Roger friendly people - 6/11/2021
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EJHarmon
Lindsay and the others went out of their way to get us the best rate. Highly recommended!!! - 12/17/2017
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Trisha Meier
I really appreciate the personalized experience. I'm still figuring things out as far as insurance and such, and the whole team there has been very helpful... especially when I screw up. Which I appreciate. - 9/17/2017
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Christopher Dannemiller
We walked in to get quotes and and walked out with a new plan. Prices were better than we expected. Thanks - 9/17/2018
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Rick Dannemiller
Awesome in every way! - 8/08/2023
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Derrick Rhodes
It’s like cheers when you walk into the office... everyone knows your name. Always willing to help when it is needed. Community oriented. Prices are always great. - 9/17/2018
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Alisha Goshe
Roger Smith Insurance cut both our home and auto insurance rates in half, and increased our coverage at the same time. We are so glad we made the switch! Kyle is personable and made shopping for insurance very easy! - 9/17/2016
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Jennifer Giesey
Great customer experience. Agent provided great coverage options at an affordable price. Very responsive and knowledgeable. - 6/08/2023
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Uni Bryant
Roger Smith Insurance Agency is top notch! Lindsey always takes care of my insurance needs and advises me. I recently had wind damage to my roof and it caused interior damage. A claims adjuster was to my house within hours of it being reported to Roger Smith Insurance. Customer service is a huge deal to me and they have gotten it right! Go do business with them! - 4/20/2022
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melissa m
I really appreciate how fast Kyle got back to me when I inquired about a home insurance quote. He was very friendly and professional. I also appreciate how he was able to bundle my home and auto insurance - 12/03/2019
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Bre Pingle
Lindsay goes above and beyond for me! She is very responsive and has always been quick to help me with whatever it is I have needed from her. She’s awesome to work with! I recommend this agency all the time! - 8/08/2023
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Michelle Kiser Clinger
Very helpful and polite workers! Easy to talk to and just all around great customer service! - 9/27/2016
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Ed Lamb
Great customer service. Meet all your needs,. - 5/21/2020
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Kelly Jurrus
Lindsey is very knowledgeable and always gets the best rates for me! A+++ - 6/07/2023
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Jeff Wright
Always provide great support when we have questions of concerns regarding our policy. Also, found us the best possible rates for our home and auto. - 5/23/2023
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Brian Wright
Never a problem. Always get prompt accurate replies to my questions or issues no matter how small or insignificant. - 9/17/2017
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Travis Ardner
I’ve been in here twice for insurance for different things and they have treated me well and showed me everything with the policies! I even got a $5 gift card to Tim Horton’s! �� - 4/03/2018
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Hann Myers
Lindsey is the best! Great rate, quick service and very knowledgeable! - 5/11/2021
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erika distel
Very helpful and can answer any questions we had. Fast and reliable. - 9/17/2016
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Mark Tooley
Roger Smith insurance always is looking out for the customers best interest, offers options and recommendations but always respects the customers opinions and decisions. - 9/17/2018
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Autumn Knisely
Lindsey is always willing to look around for the best rates and discounts and is there to answer any questions I may have. She's saved me a lot of money over the past couple of years! - 10/17/2019
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Sarah Wonderly
We are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has already helped us put more money in our pockets. Working with Roger Smith has been a breeze and our agent, Lindsey, was so helpful through the whole process.
Thank you!!! - 7/13/2018
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Joe Marovich
Friendly service and good people. - 11/26/2019
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Jeff Meggitt
Very good service. Very friendly and helpful. Explained everything thouraly. All done over the phone with no contact. It took very little time. Also saved lots of money. Very satisfied. - 5/11/2021
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Brandon Glick
Easy to work with! I lowered my premium and improved my coverage! - 9/17/2018
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Katina Brown
Kyle was very thorough with the teaching aspect of our insurance and Saved us money!! - 3/17/2015
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Nicki Smith
Great people, great service - 8/09/2019
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Kari Bottoms
I love that when I contacted with a question on our renewal that I heard back quickly and they promptly re-ran our policy. It resulted in a large savings for the year. I love that through Roger Smith we are paying some of our lowest premiums, while having some of the best coverage on our home and auto. I love as well the personal touch of Lindsey calling me with the updated information, even though I had initiated my contact through email. I continue to be impressed with the customer service at Roger Smith. Having worked in customer service myself for many years, it is something I highly value and love when I find good customer service. It is a standard I always strived to achieve and provided, so it is nice to find it in return. - 5/11/2021
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Sharon Elchert
Lindsey was very quick in her response to my questions. I appreciated not having to wait days upon days for resolution to my issue. Highly recommend this insurance agency! - 4/01/2021
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Andrew Depinet
Awesome insurance agency! They have not only helped me get great insurance but my family as well. They have always been there when we needed them! - 5/11/2021
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Tyler Matthew Brown
Always taken care of anything we need and more! Always able to get us in for appointments quickly and wonderful staff! Kyle is great! - 8/29/2018
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J David Wheeler
Thanks to Lindsey for the homeowners and auto quote and saving me some jack !!!!!!!!!! - 3/13/2018
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Devin Frank
Barb listened to my concerns and found me the right insurance package for my new home. I really appreciated her timely communication and working with all parties throughout the home buying process. - 12/17/2018
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Melissa Boes
Thanks to Karen, we were able to save a lot of money. It was a wonderful experience. - 5/17/2019
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Victoria Gamba
Thank you for going all the way to review our insurance and Medicare needs. Excellent work and glad you are using an up-to-date software to price compare. - 11/19/2019
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Simone Lang
Always ready and helpful! - 10/17/2019
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Marcus Conti
Lindsey found us the best auto and home policy that fit our needs for the best price.Lindsey was able to save us about $800 from my previous agent with better coverage. She was also able to find a policy that included roadside assistance which my previous auto coverage policy did not offer. Lindsey was very professional and friendly. - 8/17/2019
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Tim Musgrave
I appreciate the effort and time Roger Smith personnel give whenever I am shopping rates or looking to switch things around. I feel informed and confident I am good hands here! - 12/11/2021
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Cheri Breidenbach
We are real estate investors. Whenever the status of a property changes or we purchase another, all we have to do is call Roger Smith Insurance. We tell Lindsey what's going on & she makes suggestions on what our options are. It's nice to make one call & within a few minutes we have the answers we need. - 7/08/2023
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Sarah Burkholder-Porter
We have been satisfied with the service we have received and everyone in the office is very friendly and helpful. I would definitely recommend you to anyone looking to compare policies and try to save money. - 9/26/2016
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Doris Jackson
They are fair - 5/11/2021
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Just Stop
Lindsey was so quick and efficient. She knew that it wasn't an ideal situation but she kept it aboveboard and helped me get everything taken care if. THANK YOU - 6/08/2023
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Tammy Campton
I am totally impressed by this agency. I needed homeowners and auto and talked to allot of agencies. But Roger Smith Insurance was on it and had me insured in no time at all. It was really nice to with with someone who really put forth the effort to help you. Thank you guys so much. - 9/02/2023
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Ann Zablocki Huth-Fretz
Worked with Karen Brose this morning on a new build and she had everything within a few hours! Easy to work with. ? - 4/14/2020
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Jack Noller
I have been with Roger Smith Insurance Agency for over 20 years and never once have they failed me. I have everything insured through this agency and highly recommend them. They won't let you down. - 8/18/2023
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Lori McLaughlin
Most thorough company I've ever dealt with. Quick, caring and literally saved us thousands of dollars! Customers for life. We've been with our other company for over 20 years and I wish we would've switched 20 years ago. - 5/11/2021
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Sarah Wonderly
We are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has already helped us put more money in our pockets. Working with Roger Smith has been a breeze and our agent, Lindsey, was so helpful through the whole process. Thank you!!! - 9/17/2018
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Doug Bouillon
I was impressed that they periodically review their customers current policies and share savings opportunities. I never had that before. - 5/02/2017
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Amy Martinez
We recently had some issues with a wind storm , damage to our roof and vehicles , they made the whole process painless and got things with both insurances to get things taken care of . The staff was so nice and answered all my uestions and explained things to me so I knew how things would take place. I would highly recommend them for all your insurance needs !! - 3/10/2017
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Judi Travis
Lindsey our Roger Smith agent is readily available to answer questions, quote , or change policy for me at any time. Very friendly ! I'm very happy to refer to others because of the personalized service we have received. Thank you! - 9/17/2018
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Nichole Reis
great people to work with. - 8/01/2019
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Nikki Harvey
Thanks for helping me today, Karen! Your explanation of my car insurance policy and willingness to help find a deal was very appreciated. - 9/13/2018
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Linda Hoerig
Kyle helped me find the health care insurance that I was looking for. He answered every question I had and explained things I didn't understand. I appreciate the time he took with me. - 11/03/2016
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Bill Bruen
Kyle helped us out with our Insurance needs. He stayed late found us the best coverages along with the best rate. They saved us 207 a month...that's over 2400 dollars a year...with better coverage. Thank you Kyle. - 5/05/2022
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Amanda Himebaugh
Roger Smith Insurance Agency has been excellent with my family for years. They are always there and help make the whole process so much easier. I can walk right into the office any day and take care of everything locally! - 5/11/2021
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Ken Jones
I was at Roger Smith Ins. On 04 / 18 ' Julie met my 3 p's of customer service - she was polite, professional, & patient. - 4/20/2022
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Melonie Rapp
I do not contact the office that often but when I do the staff is instantly available. Karen is my "go to" agent. She always makes time for my questions . Also, she will contact me when she sees rates increasing and provides options for a lesser rate if possible. - 10/01/2016
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Greg Ranker
They are very knowledgeable and give great customer Service - 2/15/2019
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Pam G
I recommend Roger Smith insurance as they are family oriented and care about their customers with great value and lowest price in Tiffin. Thank you for the great service :) Pam Gaskins - 5/11/2021
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chad dewald
Very easy to talk to and work with the staff. Got what I needed done and in a timely manner, for a great value - 9/17/2016
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Barb Harber
You were a person and not a voice on a phone! You were very patient and kind answering our many questions! - 9/08/2022
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Jackie Therriault
They are willing to take the time to find the best for you and willing to take the time to answer your questionns - 4/08/2019
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Adam Fellers
I came in to this place having doubts. But I was helped by Lindsey and she was beyond helpful. First off my mood hasn’t been the greatest as of lately, but she was able to put a smile on my face within seconds. She later walked me through a very easy quoting process. Which went very smooth and successfully as I am now insured through Progressive! I can’t thank Lindsey and Roger Smith Insurance Agency enough. This has been the best experience of my year so far! - 7/08/2023
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Allison Stevens
This is my first plan as I recently switched off of my parent's insurance. The staff at Roger Smith insurance made it an easy transition and were very informative and helpful every step of the way! - 9/17/2017
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Tony Gase
Easy to work with and lowered my bill without losing any coverage. - 8/17/2017
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Joya Ann
Very helpful. Gets the best rates for your insuance needs. - 9/10/2019
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Anthony Foster
I have been with Roger Smith since 2006 and have always been treated very well they are always helpful and easy to talk to! Always get great service from them. - 9/17/2018
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Kathy Bradford
The service we received was excellent. Kyle didn't rush us but took all the time we needed to understand our options. No pressure. We liked that.
Thanks - 3/03/2020
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Jerry Steinmetz
The way they respond to there clients concerns,with fast service. - 4/06/2021
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Patrick Huffman
Roger Smith Insurance saved me enough on auto insurance to cover my individual health insurance premium. Not only that, they did so at nearly four time the coverage than my previous Allstate agent.
Unbelievable feeling knowing that they are working in MY best interest and they've likely gained a lifetime customer.
I simply can't thank them enough for the piece of mind that they've provided. - 10/15/2020
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Autumn Fields
Had a very smooth transaction with Lindsey Griffin. I needed a quote on my home owners insurance and auto and she was able to get me a great rate with a reliable insurer. Very easy to talk to and very knowledgeable about the products and coverage being offered. I highly recommend Roger Smith Insurance. Be sure to ask for Lindsey! Thanks again! - 6/08/2023
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Christine Castillo
Always nice customer service when I call them for our mom. - 5/11/2020
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Angie Jurrus
Most amazing customer service. Our agent Lindsey went above and beyond to make sure we were well taken care of - 7/08/2023
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Barb Kin
I can actually talk to a person in person not just a voice on the phone. - 2/17/2019
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Sarah Babione
Karen has been of great assistance to my family and I whether we have questions or concerns, she's there to help! Kyle's entire staff is very knowledgable and resourceful! - 9/17/2018
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Melissa McClintock
I really appreciate how fast Kyle got back to me when I inquired about a home insurance quote. He was very friendly and professional. I also appreciate how he was able to bundle my home and auto insurance - 5/11/2020
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Kelly Moore
They are very knowledgeable and personable. - 9/17/2018
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Eric Lawson
I have only dealt with Lindsey but I'm sure they are all just as helpful. She has always given me all my options and the values of each so I can pick the best coverage for my budget. I'm very happy with everything they have done. - 9/17/2018
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Maria Anderson
You made the process incredibly easy and fast. You got back to us right away when we called for information. We have already recommended you to a couple of people because we were so impressed with the service and the savings!Thank you! - 9/17/2017
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Mary Cook
Very, very helpful staff. Explains things very clearly. Very friendly. - 9/17/2018
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heather oesch
This company has always been great to work with. Every time I email Lindsay she responds to me within minutes. Great customer service! - 2/17/2019
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cindy crispen
Lindsey at Roger Smith Insurance in Tiffin, Oh had just rewrote our 2 autos/boat/home/rental property and saved us over $1500/yr. It was very easy and she had taken care of our cancellations and sending new policies to our lenders. I would definitely recommend Lindsey Griffin to all my friends/family and associates with my line of business. Thank You Lindsey!! 5 Stars all the way :) - 12/10/2019
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Michael Wittman
We appreciate the personal service we received to find the best plans to fit our requirements. Reviewing all our insurance plans and then making suggestions to update and increase coverage in an affordable way helped us move forward with greater peace of mind. - 1/15/2021
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Kammie George
Very responsive and helpful! - 8/18/2023
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tiffintyler
Kyle and his team at Roger Smith have always been great at any time of need. Always polite and respectful and are the absolute best at getting you the best insurance for any of your needs!! - 12/17/2017
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Nicki Reis
Kyle Smith is great to work with. He is very patient and is willing to go the extra mile for you! Great Job! - 8/17/2019