Client Services

Lindsey our Roger Smith agent is readily available to answer questions, quote , or change policy for me at any time. Very friendly ! I'm very happy to refer to... read moreLindsey our Roger Smith agent is readily available to answer questions, quote , or change policy for me at any time. Very friendly ! I'm very happy to refer to others because of the personalized service we have received. Thank you! read less - 9/17/2018 

Roger Smith Insurance Agency staff is very personable with their clients, we felt they took the time to create our insurance policies with our individual needs in mind. We also... read moreRoger Smith Insurance Agency staff is very personable with their clients, we felt they took the time to create our insurance policies with our individual needs in mind. We also appreciate the informative emails. read less - 9/17/2017 

Being that I can be a terribly flaky client, the Roger Smith staff - no matter whom I get on the phone - goes far beyond the norm to accommodate... read moreBeing that I can be a terribly flaky client, the Roger Smith staff - no matter whom I get on the phone - goes far beyond the norm to accommodate and fix my errors. Specifically Betty, she is phenomenal. I am sure she might cringe at times seeing my emails, but that woman works hard to always make us happy and to ultimately save my family money. We have absolutely no intention of ever switching companies. Your customer service is stellar! read less - 11/14/2017 

Lindsey at Roger Smith Insurance in Tiffin, Oh had just rewrote our 2 autos/boat/home/rental property and saved us over $1500/yr. It was very easy and she had taken care... read moreLindsey at Roger Smith Insurance in Tiffin, Oh had just rewrote our 2 autos/boat/home/rental property and saved us over $1500/yr. It was very easy and she had taken care of our cancellations and sending new policies to our lenders. I would definitely recommend Lindsey Griffin to all my friends/family and associates with my line of business. Thank You Lindsey!! 5 Stars all the way :) read less - 12/10/2019 

Whenever we had a question about our policies Kyle or his staff have always gotten back to us quickly with an answer. The staff is helpful and courteous. - 9/17/2016 

I love that when I contacted with a question on our renewal that I heard back quickly and they promptly re-ran our policy. It resulted in a large savings... read moreI love that when I contacted with a question on our renewal that I heard back quickly and they promptly re-ran our policy. It resulted in a large savings for the year. I love that through Roger Smith we are paying some of our lowest premiums, while having some of the best coverage on our home and auto. I love as well the personal touch of Lindsey calling me with the updated information, even though I had initiated my contact through email. I continue to be impressed with the customer service at Roger Smith. Having worked in customer service myself for many years, it is something I highly value and love when I find good customer service. It is a standard I always strived to achieve and provided, so it is nice to find it in return. read less - 5/11/2021 

They are very knowledgeable and personable. - 9/17/2018 

This is my first plan as I recently switched off of my parent's insurance. The staff at Roger Smith insurance made it an easy transition and were very informative and... read moreThis is my first plan as I recently switched off of my parent's insurance. The staff at Roger Smith insurance made it an easy transition and were very informative and helpful every step of the way! read less - 9/17/2017 

Roger Smith Insurance Agency is top notch! Lindsey always takes care of my insurance needs and advises me. I recently had wind damage to my roof and it caused interior... read moreRoger Smith Insurance Agency is top notch! Lindsey always takes care of my insurance needs and advises me. I recently had wind damage to my roof and it caused interior damage. A claims adjuster was to my house within hours of it being reported to Roger Smith Insurance. Customer service is a huge deal to me and they have gotten it right! Go do business with them! read less - 4/20/2022 

Easy to work with! I lowered my premium and improved my coverage! - 9/17/2018 

Betty helped me out this morning and was extremely polite and super helpful. Very pleasant to work with, thank you!! - 9/17/2018 

Roger Smith Insurance Agency staff is very personable with their clients, we felt they took the time to create our insurance policies with our individual needs in mind. We also... read moreRoger Smith Insurance Agency staff is very personable with their clients, we felt they took the time to create our insurance policies with our individual needs in mind. We also appreciate the informative emails. read less - 5/11/2017 

Lindsey is always willing to look around for the best rates and discounts and is there to answer any questions I may have. She's saved me a lot of money... read moreLindsey is always willing to look around for the best rates and discounts and is there to answer any questions I may have. She's saved me a lot of money over the past couple of years! read less - 10/17/2019 

Thanks for helping me today, Karen! Your explanation of my car insurance policy and willingness to help find a deal was very appreciated. - 9/13/2018 

I can't say enough about Roger Smith insurance. They care for you like family! The whole team genuinely cares. Thank you for the honest advice you have given me, and... read moreI can't say enough about Roger Smith insurance. They care for you like family! The whole team genuinely cares. Thank you for the honest advice you have given me, and I will be a loyal customer for life! Roger Smith insurance A++ read less - 9/17/2016 

Lindsay and the others went out of their way to get us the best rate. Highly recommended!!! - 12/17/2017 

Thanks to Lindsey for the homeowners and auto quote and saving me some jack !!!!!!!!!! - 3/13/2018 

Barb listened to my concerns and found me the right insurance package for my new home. I really appreciated her timely communication and working with all parties throughout the... read moreBarb listened to my concerns and found me the right insurance package for my new home. I really appreciated her timely communication and working with all parties throughout the home buying process. read less - 12/17/2018 

Lindsey was professional and proficient, knowledgable and kind. - 2/23/2017 

I really appreciate the personalized experience. I'm still figuring things out as far as insurance and such, and the whole team there has been very helpful... especially when I screw... read moreI really appreciate the personalized experience. I'm still figuring things out as far as insurance and such, and the whole team there has been very helpful... especially when I screw up. Which I appreciate. read less - 9/17/2017 

great people to work with. - 8/01/2019 

It’s like cheers when you walk into the office... everyone knows your name. Always willing to help when it is needed. Community oriented. Prices are always great. - 9/17/2018 

We always have a great experience! Would definitely recommend doing business here. - 1/03/2020 

Very helpful and polite workers! Easy to talk to and just all around great customer service! - 9/17/2016 

Lindsey is our go to agent. She has always saved us alot of money on our coverage!
Very polite and professional. - 8/28/2018 

This company has always been great to work with. Every time I email Lindsay she responds to me within minutes. Great customer service! - 2/17/2019 

Never a problem. Always get prompt accurate replies to my questions or issues no matter how small or insignificant. - 9/17/2017 

Always very helpful and can answer all of our questionsIf busy they call right back as soon as possible - 5/11/2020 

Kyle was very thorough with the teaching aspect of our insurance and Saved us money!! - 3/17/2015 

I have only dealt with Lindsey but I'm sure they are all just as helpful. She has always given me all my options and the values of each so... read moreI have only dealt with Lindsey but I'm sure they are all just as helpful. She has always given me all my options and the values of each so I can pick the best coverage for my budget. I'm very happy with everything they have done. read less - 9/17/2018 

Great customer service. Meet all your needs,. - 5/21/2020 

Lindsey is always willing to look around for the best rates and discounts and is there to answer any questions I may have. She's saved me a lot of money... read moreLindsey is always willing to look around for the best rates and discounts and is there to answer any questions I may have. She's saved me a lot of money over the past couple of years! read less - 5/11/2020 

Always friendly and courteous staff. Prompt responses when I call them. Karen Brose goes above and beyond. - 12/27/2018 

I have been with Roger Smith since 2006 and have always been treated very well they are always helpful and easy to talk to! Always get great service from them. - 9/17/2018 

The staff at Roger Smith is wonderful, prompt and very helpful! Kyle spent an hour with me on the phone to get life insurance and followed up regularly. When we... read moreThe staff at Roger Smith is wonderful, prompt and very helpful! Kyle spent an hour with me on the phone to get life insurance and followed up regularly. When we do have to make a claim it's always handled thoroughly and promptly! Would get our insurance anywhere else! read less - 2/19/2021 

Very easy to talk to and work with the staff. Got what I needed done and in a timely manner, for a great value - 9/17/2016 

I was impressed that they periodically review their customers current policies and share savings opportunities. I never had that before. - 5/02/2017 

We appreciate the personal service we received to find the best plans to fit our requirements. Reviewing all our insurance plans and then making suggestions to update and increase... read moreWe appreciate the personal service we received to find the best plans to fit our requirements. Reviewing all our insurance plans and then making suggestions to update and increase coverage in an affordable way helped us move forward with greater peace of mind. read less - 1/15/2021 

Very helpful. Gets the best rates for your insuance needs. - 9/10/2019 

Very prompt and friendly service :) - 4/17/2019 

Roger Smith insurance always is looking out for the customers best interest, offers options and recommendations but always respects the customers opinions and decisions. - 9/17/2018 

switched and saved $$$$. To the tune of $500 per year. - 10/23/2018 

When we added our youngest son our insurance almost quadrupled with our current insurance provider who we were loyal to for several years. When I arrived at Roger Smith insurance... read moreWhen we added our youngest son our insurance almost quadrupled with our current insurance provider who we were loyal to for several years. When I arrived at Roger Smith insurance I expected more of the same but instead got first class treatment. Lindsey took the time to explain the coverages, how they lacked with my current plan and then quoted me a price that was unbelievable to me and my wife! And even after signing with them received several emails thanking us for our business and supplying us with multiple numbers in the event we have any questions or needs. Great place to do business with to say the least! read less - 9/17/2018 

I love that you guys take care of me in a friendly, prompt manner. You really make getting and keeping insurance easy. You are always there to answer any questions... read moreI love that you guys take care of me in a friendly, prompt manner. You really make getting and keeping insurance easy. You are always there to answer any questions or concerns I have and ensure my needs are met. read less - 10/11/2021 

They are fair - 5/11/2021 

Have had nothing but great experiences with Roger Smith! They help build a customer relationship unlike some companies and they help you find what's best for you. - 9/17/2018 

Roger Smith Insurance cut both our home and auto insurance rates in half, and increased our coverage at the same time. We are so glad we made the switch! Kyle... read moreRoger Smith Insurance cut both our home and auto insurance rates in half, and increased our coverage at the same time. We are so glad we made the switch! Kyle is personable and made shopping for insurance very easy! read less - 9/17/2016 

We recently had some issues with a wind storm , damage to our roof and vehicles , they made the whole process painless and got things with both insurances to... read moreWe recently had some issues with a wind storm , damage to our roof and vehicles , they made the whole process painless and got things with both insurances to get things taken care of . The staff was so nice and answered all my uestions and explained things to me so I knew how things would take place. I would highly recommend them for all your insurance needs !! read less - 3/10/2017 

We have all our insurance through Roger friendly people - 6/11/2021 

We recently moved to Tiffin and in the process of purchasing a home needed a home insurance quote quick. I completed an inquiry online one night and early the... read moreWe recently moved to Tiffin and in the process of purchasing a home needed a home insurance quote quick. I completed an inquiry online one night and early the next morning I was messaged by Lindsey following up on my quote. I also received several messages from Kyle Smith and have had many pleasant interactions with both. The quotes I received had lower premiums for more coverage than we have had with previous companies. The customer service is amazing they really seem to care, which I love in a day and time when that often seems so rare. read less - 7/17/2019 

Easy to work with and lowered my bill without losing any coverage. - 8/17/2017 

They are willing to take the time to find the best for you and willing to take the time to answer your questionns - 4/08/2019 

We appreciated the time spent with us, the professionalism, and the answers to our questions that made the decision-making process easy. - 1/11/2022 

I recommend Roger Smith insurance as they are family oriented and care about their customers with great value and lowest price in Tiffin. Thank you for the great service :)... read moreI recommend Roger Smith insurance as they are family oriented and care about their customers with great value and lowest price in Tiffin. Thank you for the great service :) Pam Gaskins read less - 5/11/2021 

I really appreciate how fast Kyle got back to me when I inquired about a home insurance quote. He was very friendly and professional. I also appreciate how he was... read moreI really appreciate how fast Kyle got back to me when I inquired about a home insurance quote. He was very friendly and professional. I also appreciate how he was able to bundle my home and auto insurance read less - 12/03/2019 

Friendly service and good people. - 11/26/2019 

Kyle has really helped us find the best investments to help us. And he helped me to begin my retirement. - 7/17/2019 

Always ready and helpful! - 10/17/2019 

Very helpful and polite workers! Easy to talk to and just all around great customer service! - 9/27/2016 

Always taken care of anything we need and more! Always able to get us in for appointments quickly and wonderful staff! Kyle is great! - 8/29/2018 

Kyle and his team at Roger Smith have always been great at any time of need. Always polite and respectful and are the absolute best at getting you the... read moreKyle and his team at Roger Smith have always been great at any time of need. Always polite and respectful and are the absolute best at getting you the best insurance for any of your needs!! read less - 12/17/2017 

I appreciate the effort and time Roger Smith personnel give whenever I am shopping rates or looking to switch things around. I feel informed and confident I am good hands here! - 12/11/2021 

We have been satisfied with the service we have received and everyone in the office is very friendly and helpful. I would definitely recommend you to anyone looking to compare... read moreWe have been satisfied with the service we have received and everyone in the office is very friendly and helpful. I would definitely recommend you to anyone looking to compare policies and try to save money. read less - 9/26/2016 

Lindsey was very quick in her response to my questions. I appreciated not having to wait days upon days for resolution to my issue. Highly recommend this insurance agency! - 4/01/2021 

I’ve been in here twice for insurance for different things and they have treated me well and showed me everything with the policies! I even got a $5 gift card... read moreI’ve been in here twice for insurance for different things and they have treated me well and showed me everything with the policies! I even got a $5 gift card to Tim Horton’s! �� read less - 4/03/2018 

Kyle helped me find the health care insurance that I was looking for. He answered every question I had and explained things I didn't understand. I appreciate the time... read moreKyle helped me find the health care insurance that I was looking for. He answered every question I had and explained things I didn't understand. I appreciate the time he took with me. read less - 11/03/2016 

We walked in to get quotes and and walked out with a new plan. Prices were better than we expected. Thanks - 9/17/2018 

You made the process incredibly easy and fast. You got back to us right away when we called for information. We have already recommended you to a couple of people... read moreYou made the process incredibly easy and fast. You got back to us right away when we called for information. We have already recommended you to a couple of people because we were so impressed with the service and the savings!Thank you! read less - 9/17/2017 

I can actually talk to a person in person not just a voice on the phone. - 2/17/2019 

We are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has... read moreWe are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has already helped us put more money in our pockets. Working with Roger Smith has been a breeze and our agent, Lindsey, was so helpful through the whole process.

Thank you!!! read less - 7/13/2018 

Roger Smith Insurance Agency has been excellent with my family for years. They are always there and help make the whole process so much easier. I can walk... read moreRoger Smith Insurance Agency has been excellent with my family for years. They are always there and help make the whole process so much easier. I can walk right into the office any day and take care of everything locally! read less - 5/11/2021 

Kyle helped us out with our Insurance needs. He stayed late found us the best coverages along with the best rate. They saved us 207 a month...that's over 2400 dollars... read moreKyle helped us out with our Insurance needs. He stayed late found us the best coverages along with the best rate. They saved us 207 a month...that's over 2400 dollars a year...with better coverage. Thank you Kyle. read less - 5/05/2022 

I do not contact the office that often but when I do the staff is instantly available. Karen is my "go to" agent. She always makes time for... read moreI do not contact the office that often but when I do the staff is instantly available. Karen is my "go to" agent. She always makes time for my questions . Also, she will contact me when she sees rates increasing and provides options for a lesser rate if possible. read less - 10/01/2016 

We are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has... read moreWe are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has already helped us put more money in our pockets. Working with Roger Smith has been a breeze and our agent, Lindsey, was so helpful through the whole process. Thank you!!! read less - 9/17/2018 

Lindsey found us the best auto and home policy that fit our needs for the best price.Lindsey was able to save us about $800 from my previous agent with better... read moreLindsey found us the best auto and home policy that fit our needs for the best price.Lindsey was able to save us about $800 from my previous agent with better coverage. She was also able to find a policy that included roadside assistance which my previous auto coverage policy did not offer. Lindsey was very professional and friendly. read less - 8/17/2019 

The service we received was excellent. Kyle didn't rush us but took all the time we needed to understand our options. No pressure. We liked that.
Thanks - 3/03/2020 

Kyle Smith is great to work with. He is very patient and is willing to go the extra mile for you! Great Job! - 8/17/2019 

Very, very helpful staff. Explains things very clearly. Very friendly. - 9/17/2018 

They are very knowledgeable and give great customer Service - 2/15/2019 

Thanks to Karen, we were able to save a lot of money. It was a wonderful experience. - 5/17/2019 

Very helpful and can answer any questions we had. Fast and reliable. - 9/17/2016 

Lindsay and the others went out of their way to get us the best rate. Highly recommended!!! - 9/17/2017 

Karen has been of great assistance to my family and I whether we have questions or concerns, she's there to help! Kyle's entire staff is very knowledgable and resourceful! - 9/17/2018 

Very good service. Very friendly and helpful. Explained everything thouraly. All done over the phone with no contact. It took very little time. Also saved lots of money. Very satisfied. - 5/11/2021 

I was at Roger Smith Ins. On 04 / 18 ' Julie met my 3 p's of customer service - she was polite, professional, & patient. - 4/20/2022 

I really appreciate how fast Kyle got back to me when I inquired about a home insurance quote. He was very friendly and professional. I also appreciate how he was... read moreI really appreciate how fast Kyle got back to me when I inquired about a home insurance quote. He was very friendly and professional. I also appreciate how he was able to bundle my home and auto insurance read less - 5/11/2020 

Lindsey is the best! Great rate, quick service and very knowledgeable! - 5/11/2021 

Very friendly staff and great rates - 11/22/2019 

Kyle and his team at Roger Smith have always been great at any time of need. Always polite and respectful and are the absolute best at getting you the... read moreKyle and his team at Roger Smith have always been great at any time of need. Always polite and respectful and are the absolute best at getting you the best insurance for any of your needs!! read less - 9/17/2018 

Roger Smith Insurance saved me enough on auto insurance to cover my individual health insurance premium. Not only that, they did so at nearly four time the coverage than my... read moreRoger Smith Insurance saved me enough on auto insurance to cover my individual health insurance premium. Not only that, they did so at nearly four time the coverage than my previous Allstate agent.
Unbelievable feeling knowing that they are working in MY best interest and they've likely gained a lifetime customer.
I simply can't thank them enough for the piece of mind that they've provided. read less - 10/15/2020 

Awesome insurance agency! They have not only helped me get great insurance but my family as well. They have always been there when we needed them! - 5/11/2021 

Always nice customer service when I call them for our mom. - 5/11/2020 

Great people, great service - 8/09/2019 

Roger Smith Insurance Agency is always professional and responds quickly when an accident happens or even if it's just a phone call for information. I am extremely happy with this... read moreRoger Smith Insurance Agency is always professional and responds quickly when an accident happens or even if it's just a phone call for information. I am extremely happy with this agency and with Kyle Smith as my agent. read less - 5/11/2021 

The way they respond to there clients concerns,with fast service. - 4/06/2021 

Worked with Karen Brose this morning on a new build and she had everything within a few hours! Easy to work with. ? - 4/14/2020 

Thank you for going all the way to review our insurance and Medicare needs. Excellent work and glad you are using an up-to-date software to price compare. - 11/19/2019 

Great place - 3/11/2022 

Most thorough company I've ever dealt with. Quick, caring and literally saved us thousands of dollars! Customers for life. We've been with our other company for over 20 years and... read moreMost thorough company I've ever dealt with. Quick, caring and literally saved us thousands of dollars! Customers for life. We've been with our other company for over 20 years and I wish we would've switched 20 years ago. read less - 5/11/2021