Client Services

Lindsey is always willing to look around for the best rates and discounts and is there to answer any questions I may have. She's saved me a lot of money... read moreLindsey is always willing to look around for the best rates and discounts and is there to answer any questions I may have. She's saved me a lot of money over the past couple of years! read less - 10/17/2019 

We are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has... read moreWe are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has already helped us put more money in our pockets. Working with Roger Smith has been a breeze and our agent, Lindsey, was so helpful through the whole process. Thank you!!! read less - 9/17/2018 

The service we received was excellent. Kyle didn't rush us but took all the time we needed to understand our options. No pressure. We liked that.
Thanks - 3/03/2020 

Very, very helpful staff. Explains things very clearly. Very friendly. - 9/17/2018 

Lindsey is very knowledgeable and always gets the best rates for me! A+++ - 6/07/2023 

Always taken care of anything we need and more! Always able to get us in for appointments quickly and wonderful staff! Kyle is great! - 8/29/2018 

Kyle has really helped us find the best investments to help us. And he helped me to begin my retirement. - 7/17/2019 

I really appreciate the personalized experience. I'm still figuring things out as far as insurance and such, and the whole team there has been very helpful... especially when I screw... read moreI really appreciate the personalized experience. I'm still figuring things out as far as insurance and such, and the whole team there has been very helpful... especially when I screw up. Which I appreciate. read less - 9/17/2017 

They are very knowledgeable and give great customer Service - 2/15/2019 

I love that you guys take care of me in a friendly, prompt manner. You really make getting and keeping insurance easy. You are always there to answer any questions... read moreI love that you guys take care of me in a friendly, prompt manner. You really make getting and keeping insurance easy. You are always there to answer any questions or concerns I have and ensure my needs are met. read less - 10/11/2021 

Thanks to Lindsey for the homeowners and auto quote and saving me some jack !!!!!!!!!! - 3/13/2018 

Thanks to Karen, we were able to save a lot of money. It was a wonderful experience. - 5/17/2019 

Very prompt and friendly service :) - 4/17/2019 

Most amazing customer service. Our agent Lindsey went above and beyond to make sure we were well taken care of - 7/08/2023 

Roger Smith Insurance Agency staff is very personable with their clients, we felt they took the time to create our insurance policies with our individual needs in mind. We also... read moreRoger Smith Insurance Agency staff is very personable with their clients, we felt they took the time to create our insurance policies with our individual needs in mind. We also appreciate the informative emails. read less - 9/17/2017 

Lindsey was very quick in her response to my questions. I appreciated not having to wait days upon days for resolution to my issue. Highly recommend this insurance agency! - 4/01/2021 

Had a very smooth transaction with Lindsey Griffin. I needed a quote on my home owners insurance and auto and she was able to get me a great rate with... read moreHad a very smooth transaction with Lindsey Griffin. I needed a quote on my home owners insurance and auto and she was able to get me a great rate with a reliable insurer. Very easy to talk to and very knowledgeable about the products and coverage being offered. I highly recommend Roger Smith Insurance. Be sure to ask for Lindsey! Thanks again! read less - 6/08/2023 

Easy to work with! I lowered my premium and improved my coverage! - 9/17/2018 

Always provide great support when we have questions of concerns regarding our policy. Also, found us the best possible rates for our home and auto. - 5/23/2023 

Most thorough company I've ever dealt with. Quick, caring and literally saved us thousands of dollars! Customers for life. We've been with our other company for over 20 years and... read moreMost thorough company I've ever dealt with. Quick, caring and literally saved us thousands of dollars! Customers for life. We've been with our other company for over 20 years and I wish we would've switched 20 years ago. read less - 5/11/2021 

Very helpful and can answer any questions we had. Fast and reliable. - 9/17/2016 

We always have a great experience! Would definitely recommend doing business here. - 1/03/2020 

I have been with Roger Smith since 2006 and have always been treated very well they are always helpful and easy to talk to! Always get great service from them. - 9/17/2018 

Always ready and helpful! - 10/17/2019 

I’ve been in here twice for insurance for different things and they have treated me well and showed me everything with the policies! I even got a $5 gift card... read moreI’ve been in here twice for insurance for different things and they have treated me well and showed me everything with the policies! I even got a $5 gift card to Tim Horton’s! �� read less - 4/03/2018 

They are willing to take the time to find the best for you and willing to take the time to answer your questionns - 4/08/2019 

We have all our insurance through Roger friendly people - 6/11/2021 

We appreciate the personal service we received to find the best plans to fit our requirements. Reviewing all our insurance plans and then making suggestions to update and increase... read moreWe appreciate the personal service we received to find the best plans to fit our requirements. Reviewing all our insurance plans and then making suggestions to update and increase coverage in an affordable way helped us move forward with greater peace of mind. read less - 1/15/2021 

I can actually talk to a person in person not just a voice on the phone. - 2/17/2019 

Roger Smith Insurance Agency is top notch! Lindsey always takes care of my insurance needs and advises me. I recently had wind damage to my roof and it caused interior... read moreRoger Smith Insurance Agency is top notch! Lindsey always takes care of my insurance needs and advises me. I recently had wind damage to my roof and it caused interior damage. A claims adjuster was to my house within hours of it being reported to Roger Smith Insurance. Customer service is a huge deal to me and they have gotten it right! Go do business with them! read less - 4/20/2022 

I recommend Roger Smith insurance as they are family oriented and care about their customers with great value and lowest price in Tiffin. Thank you for the great service :)... read moreI recommend Roger Smith insurance as they are family oriented and care about their customers with great value and lowest price in Tiffin. Thank you for the great service :) Pam Gaskins read less - 5/11/2021 

Roger Smith Insurance Agency staff is very personable with their clients, we felt they took the time to create our insurance policies with our individual needs in mind. We also... read moreRoger Smith Insurance Agency staff is very personable with their clients, we felt they took the time to create our insurance policies with our individual needs in mind. We also appreciate the informative emails. read less - 5/11/2017 

We are real estate investors. Whenever the status of a property changes or we purchase another, all we have to do is call Roger Smith Insurance. We tell Lindsey what's... read moreWe are real estate investors. Whenever the status of a property changes or we purchase another, all we have to do is call Roger Smith Insurance. We tell Lindsey what's going on & she makes suggestions on what our options are. It's nice to make one call & within a few minutes we have the answers we need. read less - 7/08/2023 

Great place - 3/11/2022 

Very helpful. Gets the best rates for your insuance needs. - 9/10/2019 

I have been with Roger Smith Insurance Agency for over 20 years and never once have they failed me. I have everything insured through this agency and highly recommend them.... read moreI have been with Roger Smith Insurance Agency for over 20 years and never once have they failed me. I have everything insured through this agency and highly recommend them. They won't let you down. read less - 8/18/2023 

You were a person and not a voice on a phone! You were very patient and kind answering our many questions! - 9/08/2022 

When we added our youngest son our insurance almost quadrupled with our current insurance provider who we were loyal to for several years. When I arrived at Roger Smith insurance... read moreWhen we added our youngest son our insurance almost quadrupled with our current insurance provider who we were loyal to for several years. When I arrived at Roger Smith insurance I expected more of the same but instead got first class treatment. Lindsey took the time to explain the coverages, how they lacked with my current plan and then quoted me a price that was unbelievable to me and my wife! And even after signing with them received several emails thanking us for our business and supplying us with multiple numbers in the event we have any questions or needs. Great place to do business with to say the least! read less - 9/17/2018 

Lindsey found us the best auto and home policy that fit our needs for the best price.Lindsey was able to save us about $800 from my previous agent with better... read moreLindsey found us the best auto and home policy that fit our needs for the best price.Lindsey was able to save us about $800 from my previous agent with better coverage. She was also able to find a policy that included roadside assistance which my previous auto coverage policy did not offer. Lindsey was very professional and friendly. read less - 8/17/2019 

Lindsey at Roger Smith Insurance in Tiffin, Oh had just rewrote our 2 autos/boat/home/rental property and saved us over $1500/yr. It was very easy and she had taken care... read moreLindsey at Roger Smith Insurance in Tiffin, Oh had just rewrote our 2 autos/boat/home/rental property and saved us over $1500/yr. It was very easy and she had taken care of our cancellations and sending new policies to our lenders. I would definitely recommend Lindsey Griffin to all my friends/family and associates with my line of business. Thank You Lindsey!! 5 Stars all the way :) read less - 12/10/2019 

They are very knowledgeable and personable. - 9/17/2018 

Roger Smith Insurance Agency is always professional and responds quickly when an accident happens or even if it's just a phone call for information. I am extremely happy with this... read moreRoger Smith Insurance Agency is always professional and responds quickly when an accident happens or even if it's just a phone call for information. I am extremely happy with this agency and with Kyle Smith as my agent. read less - 5/11/2021 

Friendly service and good people. - 11/26/2019 

Kyle helped us out with our Insurance needs. He stayed late found us the best coverages along with the best rate. They saved us 207 a month...that's over 2400 dollars... read moreKyle helped us out with our Insurance needs. He stayed late found us the best coverages along with the best rate. They saved us 207 a month...that's over 2400 dollars a year...with better coverage. Thank you Kyle. read less - 5/05/2022 

The way they respond to there clients concerns,with fast service. - 4/06/2021 

switched and saved $$$$. To the tune of $500 per year. - 10/23/2018 

Lindsey is our go to agent. She has always saved us alot of money on our coverage!
Very polite and professional. - 8/28/2018 

It’s like cheers when you walk into the office... everyone knows your name. Always willing to help when it is needed. Community oriented. Prices are always great. - 9/17/2018 

Always very helpful and can answer all of our questions If busy they call right back as soon as possible - 9/08/2020 

I do not contact the office that often but when I do the staff is instantly available. Karen is my "go to" agent. She always makes time for... read moreI do not contact the office that often but when I do the staff is instantly available. Karen is my "go to" agent. She always makes time for my questions . Also, she will contact me when she sees rates increasing and provides options for a lesser rate if possible. read less - 10/01/2016 

I appreciate the effort and time Roger Smith personnel give whenever I am shopping rates or looking to switch things around. I feel informed and confident I am good hands here! - 12/11/2021 

Very easy to talk to and work with the staff. Got what I needed done and in a timely manner, for a great value - 9/17/2016 

Karen was personable as well as professional, she answered all of my questions and I felt comfortable in my choice to switch from my former insurance to the policy she recommended. - 6/08/2023 

I really appreciate how fast Kyle got back to me when I inquired about a home insurance quote. He was very friendly and professional. I also appreciate how he was... read moreI really appreciate how fast Kyle got back to me when I inquired about a home insurance quote. He was very friendly and professional. I also appreciate how he was able to bundle my home and auto insurance read less - 5/11/2020 

We recently moved to Tiffin and in the process of purchasing a home needed a home insurance quote quick. I completed an inquiry online one night and early the... read moreWe recently moved to Tiffin and in the process of purchasing a home needed a home insurance quote quick. I completed an inquiry online one night and early the next morning I was messaged by Lindsey following up on my quote. I also received several messages from Kyle Smith and have had many pleasant interactions with both. The quotes I received had lower premiums for more coverage than we have had with previous companies. The customer service is amazing they really seem to care, which I love in a day and time when that often seems so rare. read less - 7/17/2019 

I was impressed that they periodically review their customers current policies and share savings opportunities. I never had that before. - 5/02/2017 

Lindsay and the others went out of their way to get us the best rate. Highly recommended!!! - 9/17/2017 

Very helpful and polite workers! Easy to talk to and just all around great customer service! - 9/17/2016 

They have all your insurance needs - 8/18/2023 

Never a problem. Always get prompt accurate replies to my questions or issues no matter how small or insignificant. - 9/17/2017 

Very good service. Very friendly and helpful. Explained everything thouraly. All done over the phone with no contact. It took very little time. Also saved lots of money. Very satisfied. - 5/11/2021 

Barb listened to my concerns and found me the right insurance package for my new home. I really appreciated her timely communication and working with all parties throughout the... read moreBarb listened to my concerns and found me the right insurance package for my new home. I really appreciated her timely communication and working with all parties throughout the home buying process. read less - 12/17/2018 

They are always timely with a response to get claims moving or to provide answers to questions. Great team! - 8/08/2023 

Roger Smith Insurance cut both our home and auto insurance rates in half, and increased our coverage at the same time. We are so glad we made the switch! Kyle... read moreRoger Smith Insurance cut both our home and auto insurance rates in half, and increased our coverage at the same time. We are so glad we made the switch! Kyle is personable and made shopping for insurance very easy! read less - 9/17/2016 

Lindsey was professional and proficient, knowledgable and kind. - 2/23/2017 

Always nice customer service when I call them for our mom. - 5/11/2020 

Very helpful and polite workers! Easy to talk to and just all around great customer service! - 9/27/2016 

Karen Brose. ALWAYS ALWAYS ALWAYS goes above and beyond to serve us. I cannot say enough good about her. She is helpful, courteous, friendly and always does her best to... read moreKaren Brose. ALWAYS ALWAYS ALWAYS goes above and beyond to serve us. I cannot say enough good about her. She is helpful, courteous, friendly and always does her best to meet my need and answer my questions. Roger Smith insurance second to none because of people like Karen. Thank you so much. read less - 7/08/2023 

Worked with Karen Brose this morning on a new build and she had everything within a few hours! Easy to work with. ? - 4/14/2020 

Kyle Smith is great to work with. He is very patient and is willing to go the extra mile for you! Great Job! - 8/17/2019 

Very responsive and helpful! - 8/18/2023 

Thanks for helping me today, Karen! Your explanation of my car insurance policy and willingness to help find a deal was very appreciated. - 9/13/2018 

Lindsay and the others went out of their way to get us the best rate. Highly recommended!!! - 12/17/2017 

I really appreciate how fast Kyle got back to me when I inquired about a home insurance quote. He was very friendly and professional. I also appreciate how he was... read moreI really appreciate how fast Kyle got back to me when I inquired about a home insurance quote. He was very friendly and professional. I also appreciate how he was able to bundle my home and auto insurance read less - 12/03/2019 

Kyle and his team at Roger Smith have always been great at any time of need. Always polite and respectful and are the absolute best at getting you the... read moreKyle and his team at Roger Smith have always been great at any time of need. Always polite and respectful and are the absolute best at getting you the best insurance for any of your needs!! read less - 9/17/2018 

We appreciated the time spent with us, the professionalism, and the answers to our questions that made the decision-making process easy. - 1/11/2022 

Kyle and his team at Roger Smith have always been great at any time of need. Always polite and respectful and are the absolute best at getting you the... read moreKyle and his team at Roger Smith have always been great at any time of need. Always polite and respectful and are the absolute best at getting you the best insurance for any of your needs!! read less - 12/17/2017 

I was at Roger Smith Ins. On 04 / 18 ' Julie met my 3 p's of customer service - she was polite, professional, & patient. - 4/20/2022 

We are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has... read moreWe are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has already helped us put more money in our pockets. Working with Roger Smith has been a breeze and our agent, Lindsey, was so helpful through the whole process.

Thank you!!! read less - 7/13/2018 

great people to work with. - 8/01/2019 

Roger Smith Insurance Agency has been excellent with my family for years. They are always there and help make the whole process so much easier. I can walk... read moreRoger Smith Insurance Agency has been excellent with my family for years. They are always there and help make the whole process so much easier. I can walk right into the office any day and take care of everything locally! read less - 5/11/2021 

Kyle was very thorough with the teaching aspect of our insurance and Saved us money!! - 3/17/2015 

We have been satisfied with the service we have received and everyone in the office is very friendly and helpful. I would definitely recommend you to anyone looking to compare... read moreWe have been satisfied with the service we have received and everyone in the office is very friendly and helpful. I would definitely recommend you to anyone looking to compare policies and try to save money. read less - 9/26/2016 

I am totally impressed by this agency. I needed homeowners and auto and talked to allot of agencies. But Roger Smith Insurance was on it and had me insured in... read moreI am totally impressed by this agency. I needed homeowners and auto and talked to allot of agencies. But Roger Smith Insurance was on it and had me insured in no time at all. It was really nice to with with someone who really put forth the effort to help you. Thank you guys so much. read less - 9/02/2023 

You made the process incredibly easy and fast. You got back to us right away when we called for information. We have already recommended you to a couple of people... read moreYou made the process incredibly easy and fast. You got back to us right away when we called for information. We have already recommended you to a couple of people because we were so impressed with the service and the savings!Thank you! read less - 9/17/2017 

Great people, great service - 8/09/2019 

Awesome in every way! - 8/08/2023 

Always friendly and courteous staff. Prompt responses when I call them. Karen Brose goes above and beyond. - 12/27/2018 

Lindsey is always willing to look around for the best rates and discounts and is there to answer any questions I may have. She's saved me a lot of money... read moreLindsey is always willing to look around for the best rates and discounts and is there to answer any questions I may have. She's saved me a lot of money over the past couple of years! read less - 5/11/2020 

Lindsey Griffin is a rockstar!! I was recommended to check out Roger Smith Insurance Agency by a friend of mine, and I am so happy that I did! Not only... read moreLindsey Griffin is a rockstar!! I was recommended to check out Roger Smith Insurance Agency by a friend of mine, and I am so happy that I did! Not only did she provide me with an auto and renter’s insurance quote within minutes, but the quotes included the exact specifications I asked for. I proceeded with an auto and renter’s insurance policy with Grange Insurance that I am very happy with! The best part about all of this, she did this for me in just 2 DAYS, and right before the holidays!! Lindsey, thank you so much for your help!! If anyone is looking into Roger Smith Insurance Agency, I highly recommend working with Lindsey! Not only was she super helpful and informative, but super kind!! Thanks again for everything!!! read less - 1/08/2023 

They are fair - 5/11/2021 

I have only dealt with Lindsey but I'm sure they are all just as helpful. She has always given me all my options and the values of each so... read moreI have only dealt with Lindsey but I'm sure they are all just as helpful. She has always given me all my options and the values of each so I can pick the best coverage for my budget. I'm very happy with everything they have done. read less - 9/17/2018 

Ive been a customer of Roger Smith Agency for many years. They were able to insure my home at an affordable price with many coverages when others couldn’t. The customer... read moreIve been a customer of Roger Smith Agency for many years. They were able to insure my home at an affordable price with many coverages when others couldn’t. The customer service that Kyle and his entire team provides is also top notch. They are courteous and knowledgeable which is exactly what an agency should be. In addition, I recently suffered a water loss to my home. The claim was settled fairly and promptly and I had my money in no time. Thank you Roger Smith Agency. I’ll be a customer for life! read less - 7/08/2023 

The staff at Roger Smith is wonderful, prompt and very helpful! Kyle spent an hour with me on the phone to get life insurance and followed up regularly. When we... read moreThe staff at Roger Smith is wonderful, prompt and very helpful! Kyle spent an hour with me on the phone to get life insurance and followed up regularly. When we do have to make a claim it's always handled thoroughly and promptly! Would get our insurance anywhere else! read less - 2/19/2021 

Lindsey our Roger Smith agent is readily available to answer questions, quote , or change policy for me at any time. Very friendly ! I'm very happy to refer to... read moreLindsey our Roger Smith agent is readily available to answer questions, quote , or change policy for me at any time. Very friendly ! I'm very happy to refer to others because of the personalized service we have received. Thank you! read less - 9/17/2018 

Easy to work with and lowered my bill without losing any coverage. - 8/17/2017 

Very friendly staff and great rates - 11/22/2019 

Roger Smith Insurance saved me enough on auto insurance to cover my individual health insurance premium. Not only that, they did so at nearly four time the coverage than my... read moreRoger Smith Insurance saved me enough on auto insurance to cover my individual health insurance premium. Not only that, they did so at nearly four time the coverage than my previous Allstate agent.
Unbelievable feeling knowing that they are working in MY best interest and they've likely gained a lifetime customer.
I simply can't thank them enough for the piece of mind that they've provided. read less - 10/15/2020 

Being that I can be a terribly flaky client, the Roger Smith staff - no matter whom I get on the phone - goes far beyond the norm to accommodate... read moreBeing that I can be a terribly flaky client, the Roger Smith staff - no matter whom I get on the phone - goes far beyond the norm to accommodate and fix my errors. Specifically Betty, she is phenomenal. I am sure she might cringe at times seeing my emails, but that woman works hard to always make us happy and to ultimately save my family money. We have absolutely no intention of ever switching companies. Your customer service is stellar! read less - 11/14/2017 

Have had nothing but great experiences with Roger Smith! They help build a customer relationship unlike some companies and they help you find what's best for you. - 9/17/2018