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Michelle Kiser Clinger

Very helpful and polite workers! Easy to talk to and just all around great customer service! - 9/27/2016
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Kathy Bradford

The service we received was excellent. Kyle didn't rush us but took all the time we needed to understand our options. No pressure. We liked that.
Thanks - 3/03/2020
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Brian Harrold

Great place - 3/11/2022
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Jennifer Giesey

Great customer experience. Agent provided great coverage options at an affordable price. Very responsive and knowledgeable. - 6/08/2023
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Tony Gase

Easy to work with and lowered my bill without losing any coverage. - 8/17/2017
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Katie Ward

Very responsive and easy to work with. - 7/08/2023
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Nancy Hurley

Whenever we had a question about our policies Kyle or his staff have always gotten back to us quickly with an answer. The staff is helpful and courteous. - 9/17/2016
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Kelly Brickner

Roger Smith Insurance Agency staff is very personable with their clients, we felt they took the time to create our insurance policies with our individual needs in mind. We also appreciate the informative emails. - 9/17/2017
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EJHarmon .

Lindsay and the others went out of their way to get us the best rate. Highly recommended!!! - 9/17/2017
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Adam Fellers

I came in to this place having doubts. But I was helped by Lindsey and she was beyond helpful. First off my mood hasn’t been the greatest as of lately, but she was able to put a smile on my face within seconds. She later walked me through a very easy quoting process. Which went very smooth and successfully as I am now insured through Progressive! I can’t thank Lindsey and Roger Smith Insurance Agency enough. This has been the best experience of my year so far! - 7/08/2023
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Ken Jones

I was at Roger Smith Ins. On 04 / 18 ' Julie met my 3 p's of customer service - she was polite, professional, & patient. - 4/20/2022
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Charita Hartman

Very prompt and friendly service :) - 4/17/2019
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Doris Jackson

They are fair - 5/11/2021
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Katie Watson

The staff at Roger Smith is wonderful, prompt and very helpful! Kyle spent an hour with me on the phone to get life insurance and followed up regularly. When we do have to make a claim it's always handled thoroughly and promptly! Would get our insurance anywhere else! - 2/19/2021
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Tammy Campton

I am totally impressed by this agency. I needed homeowners and auto and talked to allot of agencies. But Roger Smith Insurance was on it and had me insured in no time at all. It was really nice to with with someone who really put forth the effort to help you. Thank you guys so much. - 9/02/2023
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Trish Channels

Being that I can be a terribly flaky client, the Roger Smith staff - no matter whom I get on the phone - goes far beyond the norm to accommodate and fix my errors. Specifically Betty, she is phenomenal. I am sure she might cringe at times seeing my emails, but that woman works hard to always make us happy and to ultimately save my family money. We have absolutely no intention of ever switching companies. Your customer service is stellar! - 11/14/2017
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melissa m

I really appreciate how fast Kyle got back to me when I inquired about a home insurance quote. He was very friendly and professional. I also appreciate how he was able to bundle my home and auto insurance - 12/03/2019
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Judi Travis

Lindsey our Roger Smith agent is readily available to answer questions, quote , or change policy for me at any time. Very friendly ! I'm very happy to refer to others because of the personalized service we have received. Thank you! - 9/17/2018
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Devin Frank

Barb listened to my concerns and found me the right insurance package for my new home. I really appreciated her timely communication and working with all parties throughout the home buying process. - 12/17/2018
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Nichole Reis

great people to work with. - 8/01/2019
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Nicki Smith

Great people, great service - 8/09/2019
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tiffintyler

Kyle and his team at Roger Smith have always been great at any time of need. Always polite and respectful and are the absolute best at getting you the best insurance for any of your needs!! - 12/17/2017
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Jerry Steinmetz

The way they respond to there clients concerns,with fast service. - 4/06/2021
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Anthony Foster

I have been with Roger Smith since 2006 and have always been treated very well they are always helpful and easy to talk to! Always get great service from them. - 9/17/2018
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Nikki Harvey

Thanks for helping me today, Karen! Your explanation of my car insurance policy and willingness to help find a deal was very appreciated. - 9/13/2018
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Dawn Needles

Roger Smith Insurance Agency is always professional and responds quickly when an accident happens or even if it's just a phone call for information. I am extremely happy with this agency and with Kyle Smith as my agent. - 5/11/2021
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Christopher Dannemiller

We walked in to get quotes and and walked out with a new plan. Prices were better than we expected. Thanks - 9/17/2018
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Eric Lawson

I have only dealt with Lindsey but I'm sure they are all just as helpful. She has always given me all my options and the values of each so I can pick the best coverage for my budget. I'm very happy with everything they have done. - 9/17/2018
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Danielle Molineaux

Always very helpful and can answer all of our questionsIf busy they call right back as soon as possible - 5/11/2020
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chad dewald

Very easy to talk to and work with the staff. Got what I needed done and in a timely manner, for a great value - 9/17/2016
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Richard McDole

We have all our insurance through Roger friendly people - 6/11/2021
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julie metcalfe

They have all your insurance needs - 8/18/2023
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Bill Bruen

Kyle helped us out with our Insurance needs. He stayed late found us the best coverages along with the best rate. They saved us 207 a month...that's over 2400 dollars a year...with better coverage. Thank you Kyle. - 5/05/2022
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Angie Jurrus

Most amazing customer service. Our agent Lindsey went above and beyond to make sure we were well taken care of - 7/08/2023
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Ann Zablocki Huth-Fretz

Worked with Karen Brose this morning on a new build and she had everything within a few hours! Easy to work with. ? - 4/14/2020
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Monica Renee Scharp

Ive been a customer of Roger Smith Agency for many years. They were able to insure my home at an affordable price with many coverages when others couldn’t. The customer service that Kyle and his entire team provides is also top notch. They are courteous and knowledgeable which is exactly what an agency should be. In addition, I recently suffered a water loss to my home. The claim was settled fairly and promptly and I had my money in no time. Thank you Roger Smith Agency. I’ll be a customer for life! - 7/08/2023
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Joe Distel

I can't say enough about Roger Smith insurance. They care for you like family! The whole team genuinely cares. Thank you for the honest advice you have given me, and I will be a loyal customer for life! Roger Smith insurance A++ - 9/17/2016
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Kammie George

Very responsive and helpful! - 8/18/2023
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Kelly Moore

They are very knowledgeable and personable. - 9/17/2018
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Mark Tooley

Roger Smith insurance always is looking out for the customers best interest, offers options and recommendations but always respects the customers opinions and decisions. - 9/17/2018
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Sarah Wonderly

We are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has already helped us put more money in our pockets. Working with Roger Smith has been a breeze and our agent, Lindsey, was so helpful through the whole process.

Thank you!!! - 7/13/2018
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Danielle Molineaux

Always very helpful and can answer all of our questions If busy they call right back as soon as possible - 9/08/2020
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Beverly Ann Hemmerly

Always friendly and courteous staff. Prompt responses when I call them. Karen Brose goes above and beyond. - 12/27/2018
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Cody Pachlhofer

Have had nothing but great experiences with Roger Smith! They help build a customer relationship unlike some companies and they help you find what's best for you. - 9/17/2018
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Jackie Therriault

They are willing to take the time to find the best for you and willing to take the time to answer your questionns - 4/08/2019
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Jeff Wright

Always provide great support when we have questions of concerns regarding our policy. Also, found us the best possible rates for our home and auto. - 5/23/2023
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Bre Pingle

Lindsay goes above and beyond for me! She is very responsive and has always been quick to help me with whatever it is I have needed from her. She’s awesome to work with! I recommend this agency all the time! - 8/08/2023
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Barb Kin

I can actually talk to a person in person not just a voice on the phone. - 2/17/2019
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Marcus Conti

Lindsey found us the best auto and home policy that fit our needs for the best price.Lindsey was able to save us about $800 from my previous agent with better coverage. She was also able to find a policy that included roadside assistance which my previous auto coverage policy did not offer. Lindsey was very professional and friendly. - 8/17/2019
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Andrew Depinet

Awesome insurance agency! They have not only helped me get great insurance but my family as well. They have always been there when we needed them! - 5/11/2021
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Uni Bryant

Roger Smith Insurance Agency is top notch! Lindsey always takes care of my insurance needs and advises me. I recently had wind damage to my roof and it caused interior damage. A claims adjuster was to my house within hours of it being reported to Roger Smith Insurance. Customer service is a huge deal to me and they have gotten it right! Go do business with them! - 4/20/2022
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Brian Wright

Never a problem. Always get prompt accurate replies to my questions or issues no matter how small or insignificant. - 9/17/2017
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Kari Bottoms

We recently moved to Tiffin and in the process of purchasing a home needed a home insurance quote quick. I completed an inquiry online one night and early the next morning I was messaged by Lindsey following up on my quote. I also received several messages from Kyle Smith and have had many pleasant interactions with both. The quotes I received had lower premiums for more coverage than we have had with previous companies. The customer service is amazing they really seem to care, which I love in a day and time when that often seems so rare. - 7/17/2019
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Rick Dannemiller

Awesome in every way! - 8/08/2023
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Lori McLaughlin

Most thorough company I've ever dealt with. Quick, caring and literally saved us thousands of dollars! Customers for life. We've been with our other company for over 20 years and I wish we would've switched 20 years ago. - 5/11/2021
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Simone Lang

Always ready and helpful! - 10/17/2019
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Melonie Rapp

I do not contact the office that often but when I do the staff is instantly available. Karen is my "go to" agent. She always makes time for my questions . Also, she will contact me when she sees rates increasing and provides options for a lesser rate if possible. - 10/01/2016
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Debra Bean

switched and saved $$$$. To the tune of $500 per year. - 10/23/2018
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EJHarmon

Lindsay and the others went out of their way to get us the best rate. Highly recommended!!! - 12/17/2017
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Jeff Meggitt

Very good service. Very friendly and helpful. Explained everything thouraly. All done over the phone with no contact. It took very little time. Also saved lots of money. Very satisfied. - 5/11/2021
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Alisha Goshe

Roger Smith Insurance cut both our home and auto insurance rates in half, and increased our coverage at the same time. We are so glad we made the switch! Kyle is personable and made shopping for insurance very easy! - 9/17/2016
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Derrick Rhodes

It’s like cheers when you walk into the office... everyone knows your name. Always willing to help when it is needed. Community oriented. Prices are always great. - 9/17/2018
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tiffintyler .

Kyle and his team at Roger Smith have always been great at any time of need. Always polite and respectful and are the absolute best at getting you the best insurance for any of your needs!! - 9/17/2018
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Greg Ranker

They are very knowledgeable and give great customer Service - 2/15/2019
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Joyce Brown

Kyle has really helped us find the best investments to help us. And he helped me to begin my retirement. - 7/17/2019
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Sarah Burkholder-Porter

We have been satisfied with the service we have received and everyone in the office is very friendly and helpful. I would definitely recommend you to anyone looking to compare policies and try to save money. - 9/26/2016
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Mary Cook

Very, very helpful staff. Explains things very clearly. Very friendly. - 9/17/2018
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Autumn Fields

Lindsey is always willing to look around for the best rates and discounts and is there to answer any questions I may have. She's saved me a lot of money over the past couple of years! - 5/11/2020
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Allison Stevens

This is my first plan as I recently switched off of my parent's insurance. The staff at Roger Smith insurance made it an easy transition and were very informative and helpful every step of the way! - 9/17/2017
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Cheri Breidenbach

We are real estate investors. Whenever the status of a property changes or we purchase another, all we have to do is call Roger Smith Insurance. We tell Lindsey what's going on & she makes suggestions on what our options are. It's nice to make one call & within a few minutes we have the answers we need. - 7/08/2023
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Amanda Himebaugh

Roger Smith Insurance Agency has been excellent with my family for years. They are always there and help make the whole process so much easier. I can walk right into the office any day and take care of everything locally! - 5/11/2021
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J David Wheeler

Thanks to Lindsey for the homeowners and auto quote and saving me some jack !!!!!!!!!! - 3/13/2018
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Sarah Wonderly

We are beyond happy with Roger Smith Insurance Co! We are now saving over $1,200 a year AND we have better coverage! Who wouldn't love that?! The immediate savings has already helped us put more money in our pockets. Working with Roger Smith has been a breeze and our agent, Lindsey, was so helpful through the whole process. Thank you!!! - 9/17/2018
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Joe Marovich

Friendly service and good people. - 11/26/2019
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Christine Castillo

Always nice customer service when I call them for our mom. - 5/11/2020
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Chris Magill

When we added our youngest son our insurance almost quadrupled with our current insurance provider who we were loyal to for several years. When I arrived at Roger Smith insurance I expected more of the same but instead got first class treatment. Lindsey took the time to explain the coverages, how they lacked with my current plan and then quoted me a price that was unbelievable to me and my wife! And even after signing with them received several emails thanking us for our business and supplying us with multiple numbers in the event we have any questions or needs. Great place to do business with to say the least! - 9/17/2018
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Michelle Clinger

Very helpful and polite workers! Easy to talk to and just all around great customer service! - 9/17/2016
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Maria Anderson

You made the process incredibly easy and fast. You got back to us right away when we called for information. We have already recommended you to a couple of people because we were so impressed with the service and the savings!Thank you! - 9/17/2017
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Tyler Matthew Brown

Always taken care of anything we need and more! Always able to get us in for appointments quickly and wonderful staff! Kyle is great! - 8/29/2018
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Carol Jurrus

Lindsey is our go to agent. She has always saved us alot of money on our coverage!
Very polite and professional. - 8/28/2018
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erika distel

Very helpful and can answer any questions we had. Fast and reliable. - 9/17/2016
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Kelly Jurrus

Lindsey is very knowledgeable and always gets the best rates for me! A+++ - 6/07/2023
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Kari Bottoms

I love that when I contacted with a question on our renewal that I heard back quickly and they promptly re-ran our policy. It resulted in a large savings for the year. I love that through Roger Smith we are paying some of our lowest premiums, while having some of the best coverage on our home and auto. I love as well the personal touch of Lindsey calling me with the updated information, even though I had initiated my contact through email. I continue to be impressed with the customer service at Roger Smith. Having worked in customer service myself for many years, it is something I highly value and love when I find good customer service. It is a standard I always strived to achieve and provided, so it is nice to find it in return. - 5/11/2021
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Melissa McClintock

I really appreciate how fast Kyle got back to me when I inquired about a home insurance quote. He was very friendly and professional. I also appreciate how he was able to bundle my home and auto insurance - 5/11/2020
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Just Stop

Lindsey was so quick and efficient. She knew that it wasn't an ideal situation but she kept it aboveboard and helped me get everything taken care if. THANK YOU - 6/08/2023
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Melissa Boes

Thanks to Karen, we were able to save a lot of money. It was a wonderful experience. - 5/17/2019
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Victoria Gamba

Thank you for going all the way to review our insurance and Medicare needs. Excellent work and glad you are using an up-to-date software to price compare. - 11/19/2019
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Ashlee Phillips

Betty helped me out this morning and was extremely polite and super helpful. Very pleasant to work with, thank you!! - 9/17/2018
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Jack Noller

I have been with Roger Smith Insurance Agency for over 20 years and never once have they failed me. I have everything insured through this agency and highly recommend them. They won't let you down. - 8/18/2023
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Venessa Runion

Very friendly staff and great rates - 11/22/2019
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Barb Harber

You were a person and not a voice on a phone! You were very patient and kind answering our many questions! - 9/08/2022
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Nicki Reis

Kyle Smith is great to work with. He is very patient and is willing to go the extra mile for you! Great Job! - 8/17/2019
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Ed Lamb

Great customer service. Meet all your needs,. - 5/21/2020
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marcia Burlile

We appreciated the time spent with us, the professionalism, and the answers to our questions that made the decision-making process easy. - 1/11/2022
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Diana M

Karen was personable as well as professional, she answered all of my questions and I felt comfortable in my choice to switch from my former insurance to the policy she recommended. - 6/08/2023
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cindy crispen

Lindsey at Roger Smith Insurance in Tiffin, Oh had just rewrote our 2 autos/boat/home/rental property and saved us over $1500/yr. It was very easy and she had taken care of our cancellations and sending new policies to our lenders. I would definitely recommend Lindsey Griffin to all my friends/family and associates with my line of business. Thank You Lindsey!! 5 Stars all the way :) - 12/10/2019
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Doug Bouillon

I was impressed that they periodically review their customers current policies and share savings opportunities. I never had that before. - 5/02/2017
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Brandon Glick

Easy to work with! I lowered my premium and improved my coverage! - 9/17/2018
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Linda Hoerig

Kyle helped me find the health care insurance that I was looking for. He answered every question I had and explained things I didn't understand. I appreciate the time he took with me. - 11/03/2016
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Katina Brown

Kyle was very thorough with the teaching aspect of our insurance and Saved us money!! - 3/17/2015
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